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The latest in connecting, publishing, managing, chatting, targeting, offering and backing up from the Evergreen State, the Knickerbocker State, Don’t Call it Frisco, Tree City USA, Climate Best By Government Test, Bharat, the Baked Bean State and that Toddling Town.

Microsoft Kicks It

Microsoft is and SkyKick, a provider of migration and management applications for Office 365, have developed a strategy to attract and retain partners on Office 365. SkyKick,

Through the Microsoft Internal Use Rights (IUR) program, eligible Microsoft Action Pack (MAP) partners will receive SkyKick Migration Suite to support up to 500 users. That means free migration without the associated costs of pushing all their data across to the suite through June.

The SkyKick SMB and Enterprise Migration Suites automate and manage Office 365 migration projects for IT solution providers, including sales, planning, migration, management and on-site phases of a move.

According to SkyKick, a typical 25-seat Office 365 SMB project requires an average of 40 hours of partner effort from sales through project completion. It can also vary in time and quality depending on many email system factors

SkyKicks CEO Evan Richman told CMSWire he expected the offer would generate a lot of interest from small to medium size businesses as well as those just starting to move to the cloud. "There is a tremendous need in the market to make it fast, safe and easy for partners to migrate their customers to Office 365,” he said.

Asked why Microsoft asked SkyKick to provide this service, he cited SkyKick's existing connections with channel partners as well as the company's products.

When Facebook Met Zendesk

Seems like Facebook has “liked” Zendesk. At least that's the conclusion you can draw from this week’s announcement about a partnership between the two companies on Businesses on Messenger.

The new product by Menlo Park, Calif.-based Facebook will integrate with Zendesk’s Zopim chat to “provide scalable and responsive customer service to the more than 600 million people worldwide.”

2015-27-March-Zendesk's Messenger for business integration

According to Zendesk, this integration will allow CS teams to

  • Manage multiple Messenger chats
  • Collaborate with one another to solve a customer’s issue
  • Access chat history to easily continue a conversation after a break

“Messenger has changed the way people communicate with their friends, and now it’s opening new opportunities for businesses to interact with their customers,” said Adrian McDermott, senior VP of product development for Zendesk, based in San Francisco.

Verintal Advisory

Melville, N.Y.-based Verint Systems spruced up the user interface (UI) of its Workforce Optimization (WFO) solution.

The redesigned and more customizable UI includes redesigned speech analytics solutions, embedded voice biometrics technology, customer authentication and “next-best action recommendations to improve the service experiences.” The company boasts that the platform: “goes further than ever in connecting organizations and their employees to customers.”

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Weebly Doesn’t Wobble

With the launch this week of Weebly for Hosts, web hosts and domain registrars will have access to a site creation service that, according to the company, is used by more than 30 million entrepreneurs around the world.

Weebly claims that the platform will allow hosting companies to “publish their customer sites on their own servers and give their customers the ability to easily create a website, blog or online store.” Some features include:

  • Site Creation and Editing
  • Multiple Integration Options for Hosts
  • Client-side Hosting

David Rusenko, CEO and co-founder of San Francisco-based Weebly, stated he was excited about the platform, remarking that it would “give web hosts and domain registrars a complete solution to offer Weebly to their customers on their terms.”

Tossing a Wizeline to Businesses

Product intelligence company Wizeline announced the public availability of platform enhancements to complement Wizeline Enterprise Solutions for enterprise customers.

The release, according to the company, will “enable large organizations to make intelligent data-driven decisions in each stage of the product lifecycle, identify and reduce wasteful R&D spending, and maximize return on their product development investments.”

Some enhancements of the platform are:

  • Advanced user administration controls
  • CRM integration with Salesforce
  • Intelligent tools for managing product requests, releases and roadmaps

Matt Pasienski, director of product for Wizeline, headquartered in San Francisco, boasted that the new platform "enables decision-makers to identify and track successful product development efforts in one product line or business, and translate them to other lines, products or markets.”

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I Was Supposed to Back It Up?

Monday is World Backup Day, at least according to the people who put together the World Backup Day website. They describe themselves as an “independent initiative to raise awareness about backups and data preservation.”

In observance of this auspicious holiday, with the slogan “Don't be an April Fool,” we present you the following two backup offerings.

First, HEG and Acronis released a new Backup-as-a-Service (BaaS) “specially designed to protect users’ files and applications on their home or work PCs.”

The partnership of the Acronis platform and HEG’s data center facilities will offer “a fully integrated alternative to complicated in-house storage systems,” they stated.

Andreas Palm, CEO of HEG's Mass Hosting business division, claims the service will: “allow customers to securely back up their most important files to our data centers, giving them added peace of mind.”

John Zanni, senior vice president and cloud general manager of Woburn, Mass. based Acronis, said they were working together to address a "critical customer need."

Next, we have SingleHop. Recognizing that disaster is something that should be planned for, SingleHop this week introduced cloud-based Disaster Recovery-as-a-Service (DRaaS) “to safeguard corporate data against downtime, human error, and other unforeseeable events.”

The company claims its DRaaS can support disaster recovery for any kind of infrastructure by replicating the existing system, along with extending the life of legacy equipment through “reverse replication capabilities.”

Jordan Jacobs, VP of products for Chicago-based SingleHop, said the company "has cultivated an incredibly talented team of solution architects able to understand complex needs and design unique solutions that maximize current investments in hardware and software.”