Articles
Tag: zendesk
-
inMotionNow Acquires Lytho, Arc Publishing Rebrands as Arc XP and More CX News
This week's customer experience and digital marketing Newsbytes leads with inMotionNow's acquisition of Lytho.
Continue reading...
-
Adobe Acquires Workfront for $1.5B, Sprinklr Debuts Fall Release and More DX News
This week, Adobe has acquired Workfront in a $1.5 billion acquisition, Terminus Acquired GrowFlare and more from the world of customer experience and marketing.
Continue reading...
-
Act-On Integrates With Zoom, Amperity Partners With Zendesk and More DX News
This week, Act-On Software launched an integration with Zoom, Amperity and ZenDesk partner for personalization, HCL Software Announces Volt MX and more.
Continue reading...
-
Facebook's Workplace on Portal Expands Conferencing, Email Still Top Collaboration Tool, More News
Facebook expands Portal's reach while new research shows email is still tops in collaboration. Mural raises $118 million and more digital workplace news.
Continue reading...
-
Adobe in Talks to Buy Marketo, SAP Updates Marketing Cloud, Other News
Adobe and Marketo in Acquisition Talks, SAP Updates Marketing Cloud, SDL and Alibaba Cloud Partner and more CX News.
Continue reading...
-
Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News
Catching up on the latest customer experience software news from Medallia, Adobe, Akamai, LinkedIn and more.
Continue reading...
-
Gartner Names Queens of CRM Customer Engagement
Zendesk leapt into the leaderboard while SAP moved farther away in Gartner’s latest industry report on CRM customer engagement centers. Meanwhile, no vendor comes close to Salesforce — again. Gartner Inc., the Stamford, Conn.-based research firm, released its Magic Quadrant for the CRM Customer Engagement Center this week and named
Continue reading...
-
Zendesk Buys Analytics Vendor for $45M
San Francisco-based Zendesk spent $45 million yesterday to acquire We Are Cloud SAS of Montpellier, France, maker of the BIME Analytics software platform. BIME Analytics will become the core technology for Zendesk 's customer data platform, enabling Zendesk to further integrate data analytics capabilities across its products, according to the company.
Continue reading...
-
We Should Talk: How Live Chat Improves CX
Talk to me. Or rather, talk to your customers. Live chat is the best way to boost overall satisfaction with your customer service, according to the latest quarterly Zendesk Benchmark report released today. In an analysis of live chat as a customer service channel, Zendesk, a provider of customer
Continue reading...
-
News You Can Use: Microsoft, Facebook, Zendesk, More
The latest in connecting, publishing, managing, chatting, targeting, offering and backing up from the Evergreen State, the Knickerbocker State, Don’t Call it Frisco, Tree City USA, Climate Best By Government Test, Bharat, the Baked Bean State and that Toddling Town.
Continue reading...
-
Retail, Travel Customer Satisfaction Dropped in Q4
Holiday shopping and travel took a toll on customer satisfaction in late 2014. According to the latest Zendesk Benchmark report, overall global customer satisfaction was down in the fourth quarter — especially in travel and retail. Global Customer Satisfaction dropped to 94.
Continue reading...
-
Zendesk Masters Customer Service
After completing a successful IPO this spring, Zendesk, provider of a cloud-based customer service platform, recently added to the upside momentum, reporting second quarter revenue growth of 80 percent.
Continue reading...
-
News Bites: Platforms and Clouds, Phones and Ohms
The latest in training, security, integrating, golfing and expanding from the home of the Apple Blossom Festival, Deadwood City and Silicon Wadi, Gator Country and Cantabrigia, the Land of Poets and Philosophers and Fog City.
Continue reading...
-
News Bites: Picturepark's 6-Month Trial, Nuxeo Offers Nuxeo.io and More
Summertime, and the news is flowing. This week: ImpressPages CMS updates, Kalamuna releases Kalabox, Google Hangouts offers a start button and 3CLogic goes 720 degrees with Zendesk. Plus: Extole rebuilds its referral platform, Picturepark provides six-month full trials, Nuxeo gives birth to Nuxeo.
Continue reading...
Displaying 1-14 of 33