Articles
Tag: zendesk
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Adobe in Talks to Buy Marketo, SAP Updates Marketing Cloud, Other News
Adobe and Marketo in Acquisition Talks, SAP Updates Marketing Cloud, SDL and Alibaba Cloud Partner and more CX News.
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Medallia Reveals Experience Cloud Updates, Sprinklr Hires Former Fed CIO, More News
Catching up on the latest customer experience software news from Medallia, Adobe, Akamai, LinkedIn and more.
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Gartner Names Queens of CRM Customer Engagement
Zendesk leapt into the leaderboard while SAP moved farther away in Gartner’s latest industry report on CRM customer engagement centers. Meanwhile, no vendor comes close to Salesforce — again. Gartner Inc., the Stamford, Conn.-based research firm, released its Magic Quadrant for the CRM Customer Engagement Center this week and named
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Zendesk Buys Analytics Vendor for $45M
San Francisco-based Zendesk spent $45 million yesterday to acquire We Are Cloud SAS of Montpellier, France, maker of the BIME Analytics software platform. BIME Analytics will become the core technology for Zendesk 's customer data platform, enabling Zendesk to further integrate data analytics capabilities across its products, according to the company.
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We Should Talk: How Live Chat Improves CX
Talk to me. Or rather, talk to your customers. Live chat is the best way to boost overall satisfaction with your customer service, according to the latest quarterly Zendesk Benchmark report released today. In an analysis of live chat as a customer service channel, Zendesk, a provider of customer
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News You Can Use: Microsoft, Facebook, Zendesk, More
The latest in connecting, publishing, managing, chatting, targeting, offering and backing up from the Evergreen State, the Knickerbocker State, Don’t Call it Frisco, Tree City USA, Climate Best By Government Test, Bharat, the Baked Bean State and that Toddling Town.
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Retail, Travel Customer Satisfaction Dropped in Q4
Holiday shopping and travel took a toll on customer satisfaction in late 2014. According to the latest Zendesk Benchmark report, overall global customer satisfaction was down in the fourth quarter — especially in travel and retail. Global Customer Satisfaction dropped to 94.
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Zendesk Masters Customer Service
After completing a successful IPO this spring, Zendesk, provider of a cloud-based customer service platform, recently added to the upside momentum, reporting second quarter revenue growth of 80 percent.
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News Bites: Platforms and Clouds, Phones and Ohms
The latest in training, security, integrating, golfing and expanding from the home of the Apple Blossom Festival, Deadwood City and Silicon Wadi, Gator Country and Cantabrigia, the Land of Poets and Philosophers and Fog City.
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News Bites: Picturepark's 6-Month Trial, Nuxeo Offers Nuxeo.io and More
Summertime, and the news is flowing. This week: ImpressPages CMS updates, Kalamuna releases Kalabox, Google Hangouts offers a start button and 3CLogic goes 720 degrees with Zendesk. Plus: Extole rebuilds its referral platform, Picturepark provides six-month full trials, Nuxeo gives birth to Nuxeo.
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8 Things You Can Learn About CX on Your Summer Vacation
Years later, when I made a trip across the United States in a 1975 VW Super Beetle, I fell in love with technology, too. There's nothing like a car without air conditioning to prove that simplicity has its limits — and that innovation is essential.
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Cloud Disruption in the Call Center
The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 percent of them still sign into on-premise offerings.
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Bad Time for an IPO? Don't Tell Zendesk
If anyone tried to convince Zendesk cofounder and CEO Mikkel Svane that now was the wrong time for an enterprise, SaaS company to go public, it’s good he didn’t listen.
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Zendesk, Genesys Form Contact Center Software Alliance
Companies are investing in contact center software. Last week, inContact bought Uptivity for $48 million. Today, 2,500-employee Genesys forms an alliance with Zendesk. Customer experience and contact center provider Genesys is integrating its cloud contact center solution with the Zendesk customer service platform.
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