Sentiment Analysis Engagement Grows
On May 8 in New York, we look forward to joining Seth and a slate of insightful speakers for the fourth Sentiment Analysis Symposium. The Symposium, known for bridging technology and business, continues to promote and explore the application of business intelligence that has become the backbone of all things customer experience, customer support, brand and reputation management, financial services, product design and marketing and an variety of other business processes.
This year, expert, authoritative, interesting speakers from research and industry will share with us their insights about sentiment technologies, how they are applied, return on investment, and how to choose from among the many available solution options. The symposium features:
Keynote speakers:
Professor Jan Wiebe of the University of Pittsburgh and sentiment-analysis pioneer. She will speak on Sentiment, Subjectivity, and Sense, providing a leading researcher's view of the state of sentiment, and where we're heading.
Chris Frank and Paul Magnone, co-authors of Drinking from the Fire Hose, will speak about Emotional Versus Rational in Customer Decision Making.
Learning Opportunities
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Webinar
Feb
22
How Microservices, API-first, Cloud and Headless Fit Into a Modern eCommerce Architecture
Learn how the components of a MACH architecture fit into a modern ecommerce platform
Webinar
Feb
23
Why Machine Learning is a Marketer’s New Superpower
Looking for the cheat codes to turn massive amounts of customer data into meaningful insights?
Conference
May
10
CMSWire CONNECT 2023
Don't miss the most impactful customer experience conference of they year — live in Austin, Texas May 10-12, 2023.
Conference
May
10
Reworked CONNECT 2023
Don't miss the most impactful employee experience conference of they year — live in Austin, Texas May 10-12, 2023.
Webinar
Feb
7
CX Orchestration: The Next Level for Your VOC Program
See how real-time responses to customer feedback maximize CSAT!
Webinar
Feb
14
Want to Future-Proof Your Digital Experiences? Use AI and Headless Search
Join us for an exciting hour-long conversation featuring Juanita Olguin, Sr. Director of Marketing at Coveo
Other speakers include:
- Professor Ronen Feldman, Hebrew University
- Banafsheh Ghassemi, American Red Cross
- Carol Haney, Toluna
- Rich Brown from Thomson
- Andera Gadeib, CEO, Dialego AG
- Dana Jacob, Yahoo
- Sobhan Hota, Fidelity Investments
- Frank Cotignola, Kraft Foods
- Michael Tupanjanin, Metavana
- Dr. Stuart W. Shulman, Texifter
- Vsevolod Gavrilyuk, SemanticForce
- Matt Sommer, MarketChorus Inc.
- Leslie Barrett, The Ladders
- Professor Bing Liu, University of Illinois at Chicago
- Romi Mahajan, Metavana
Topics & Discussion
The day promises to be full of rich discussion as speakers, panelists and attendees alike will ponder topics that explore new opportunities and best practices for sentiment analytics and analysis.
Topics includes:
- Emotional Versus Rational in Customer Decision Making
- Multi-channel engagement
- Social CRM use
- Sentiment Visualization
- Using Social Media Analytics Technology to Turn Measurable Social Insights Into Business Results
There’s still time to register! We hope to see you there -- however, we’ll be covering the symposium live, so look for updates throughout the day.