We didn't believe it could be, but this week contributor Jed Cawthorne showed us that life without SharePoint is possible.
Top Three
1. Contributor Jed Cawthorne is here to show us the light at the end of the SharePoint tunnel, sharing some hard earned wisdom from years of evaluating Enterprise CMSs in his SharePoint: It's Not Your Only Alternative:
SharePoint is or can be a great tool set, providing the ability for organizations to solve many problems. However the “Swiss Army knife" approach often produces compromises so we end up, for example, with good collaboration workspaces, good enough document management, and poor web content management." Read More
2. In this entertaining and educational article, contributor Chris Bucholtz warns of the perils of talking the Social CRM talk, without actually walking the walk. Read and learn. Bad, Very Bad, Awful Ideas - The Canned Social Media Response:
Learning Opportunities
Webinar
Oct
6
The IT/Business Chasm Surrounding Enterprise Search
Driving Success in the Digital Workplace with Sinequa
Webinar
Oct
6
How to Improve ROI by Integrating Visual Assistance Into Your CX Toolkit
Learn how AR-powered video can save you time and money
Webinar
Oct
11
Digital Experiences Without Drama: Empower Marketers and Streamline Development
Discover the need-to-knows on composable technologies that will enable and bring harmony to your internal teams.
Conference
Oct
12
Digital Workplace Experience - Q4 2022
Succeeding in the Era of the Intelligent Workplace
Authenticity is critical to winning in social. Customers have an instinctive feel for it. If you're authentic, they know it and it helps cement their relationship with you. If you dump canned answers on them, they'll know that too -- and draw the conclusion that you don't care enough about them to invest 30 seconds in an authentic answer." Read More
3. In this article, Vala Afshar takes the big picture approach to our Social CRM theme, arguing that social is a state of mind, not a set of tools or processes in his The Pursuit of Social Business Excellence is Not About Technology
Social is a mindset. The social mindset's ultimate goals are business agility and customer delight. To stay relevant, business leaders must learn strategies, techniques and social collaboration methodologies relevant to the modern day enterprise — they must figure out how to discover stakeholder value, and provide bottom-line business results." Read More
Best of the Rest
- Putting the Social into Customer Relationship Management from Nikhil Govindaraj
- Where Were Your Thinking Caps? Shame on All Involved in HP and Autonomy Mess from Virginia Backaitis
- An Electronic Records Management Implementation Journal: Month One from Mimi Dionne (@cawprhyd)
- Social Data Can Help Keep Your Customers Happy Denis Pombriant (@denispombriant)
- SharePoint Conference in Review: Some Insider Perspectives from Kevin Conroy (@seattlerooster)
- Digital Content is Everywhere: Do You Know Who Owns the Copyright? from Martin Wilson (@brightassetbank)
- Available Options for Google Mini Search Appliance Users from Russ Klitchman
- Crack Smoking Dude to the Rescue from Stephen Fishman (@trivoca)
- Customer Experience Frustration Points and Their Consequences from Eric Camulli (@camulli)
- Revamping Customer Support in the Era of Customer Experience from Aaron Roe Fulkerson (@roebot)
- Content and Community as a Corporate Asset from Loni Kao Stark (@lonistark)
- Why You Don't Want an Agency Handling Your B2B Social Marketing from Carter Hostelley (@leadtail)
- SharePoint Online or On Premises: Who is Microsoft Betting On? from Chris Wright (@scribbleagency)
- Is Poor Social Media Activity Better Than None? from Shanna Mallon (@foodloves)
- Customer Experience: There is No Such Thing as the Internet or Web Anymore Gerry McGovern (@gerrymcgovern)
