Feature
Deb Miller brings all of these references to play in her articles, which ground abstract concepts in commonly understood terms. Her article Customer Experience Management: Art vs. Science captured the balance businesses struggle to find between the technology and the human elements that make up a great customer experience.
Who are you -- in a 140-character tweet? @DebsG360Information drives my world. #BPM-aholic and #CaseManagement raving fan. Proud "parent" ofgoofy Golden Retrievers.
What attracted you to your field -- and what still excites you about it? My obsession with business process improvement began at GE. Fresh from university and ready to make a difference, I was very sure that the right balance of people and technology could change the world. Many years later -- now with OpenText -- I retain that hopeful outlook.
Learning Opportunities
Webinar
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
Webinar
Jun
1
How organizations can design, build and run Generative AI into the Customer Experience
Discover how to drive enhanced CX through Generative AI
Webinar
Jun
6
The Future of Social Media: Emerging Trends and How to Stay Ahead of the Curve
The impact of emerging technologies like AI on social media
Webinar
Jun
7
The Building Blocks of Personalization
This webinar will explore how personalization can create powerful ecommerce shopping experience.
Webinar
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
May
30
ChatGPT and the Future of Conversational AI
This discussion explores various aspects of AI implementation, ethical considerations, and challenges for your organization.
Webinar
May
31
The Evolution of Employee Listening - 2023 Trends & Best Practices
Learn proven effective methods and solutions to supporting an inspirational future of Employee Voice
What’s your proudest accomplishment of 2013? I was fortunate to have the opportunity to build an awesome team of global vertical industry strategists for OpenText.
What’s your goal, personal or professional, for 2014? Win Dancing with the Stars.
What's an important story you will be tracking in 2014? The story of the CIO and the C-suite.I’ll be watching how CIOs in different industries chose to partner with other members of the C-suite to improve customer experience and drive business transformation.I am also fascinated by the possibilities ofthe Internet of Things and how it will shake "things" up for CIOs and their C-suite partners.
What’s the one New Year resolution you always make -- and always break? Each year on New Year’s eve I resolved to quit smoking and each year I failed. Then one year I actually did it.I have been coasting on that resolution ever since, smoke free!
