Robert Rose, the self-proclaimed chief troublemaker at Big BlueMoose, started off with giving the attendees a nice trip down the WCMmemory lane to the early ages of the industry with transformations ofdesktop publishing and origins of WYSIWG. (Slides here).
Web CMS Then and Now
According to Rose, thebig bang moment for WCM falls to the late 90s, and everyone agrees thatthis explosion happened around the Vignette acquisition of CNET's PRISM.Special mention went to other early pioneers of the WCM industry -- MSFrontpage, Typo 3, Interwoven and many others.
The purpose of aWeb CMS, at some point, was focused on making it easy for non-technicalpeople to move stuff to the web. And, often, it still is. Rose did a historical comparison (todayvs. 5-10 years ago) of several factors of why organizations are buying anew CMS, who has been driving the procurement process, what are themost desired features and how Web CMS vendors responded to the changesin the past 10 years in their products and messaging.
Nowadays,it's marketing who drives the acquisition of a new CMS. In 2005-2006,that job was in IT, if you remember the gigantic RFP Excel sheets withonly few marketing requirements in them. Most sought after features atthat time were ease of use,WYSIWG, collaboration, reporting, searchand workflow.
In 2010, we are looking for customizable UIs.Marketeers also want features like SEO, eCommerce, personalization,social media and A/B testing.
Rose noted that RFPs are gettinglonger. In in early 2000s, an average RFP was 8-10 pages long; in 2010,we are seeing at least30 pages on average.
WCM vendors havebeen changing their messaging from easy to use and edit directly in thewebsite toto engage visitors and generate experiences that compel. In2010, it's more about business and marketing solutions. After marketingstarted taking control of public websites, collaboration and contentgovernance has gotten added in, and what we see now is an overlap ofdifferent things in the WCM market.
What Changed and How to Go About It
But has it changed why andwhat we buy? It was the exact same thing in 2005, as it is in 2010. Weare still trying to make it easy for people to update their websites,making Jim ad Bob's lives easier to update content. What should we bepurchasing? Is it Web Engagement Management? Web Marketing Management?Web content marketing, said Rose.
Here are the 3 ideas he suggested to change what we are buying, starting with a couple of quotes:
- "Sometimes you just have to say WTF"
- "I deal in human fulfillment" - Be able to experiment
A well implemented marketing content management process is the power to do both.
1. Invest in the process,not the product
What is your process?
- Separate the IT governance processes for online marketing
- Realize that no one *really* wants to use a CMS.
- Build a process around change.
2. Value driven, not ROI driven
CMStools don't provide ROI. ROI is different than accountability. Stopbuying based on a fictitious number and start buying based on value. Webecame myopic on ROIs, and it is scary.
Who does ROI studies 6months after buying the tool? This happens rarely, if at all. We justdon't go back and say let's do an ROI study. A CMS is a tool. Startbuying tools that facilitate the process the best. It's about applyingthe right tool to the right process.
3 Web content is now a conversation
Webcontent is now a conversation that lives beyond your website. It needsto be more than content management now. It needs to be able to listen,as well as talk.
The CMS needs to be able to get value fromanalytics data, for example, or user-generated content. And you have tohave people who can react to that and manage those interactions.
What will the new WCMS look like? Web conversation management system? Doesn't matter what it is called. What matters is:
- What experience we are creating
- How we use content to deliver that experience
- The process by which we deliver and respond to that content.