News
The Gist
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Partnership extended. NiCE and RingCentral renew their decade-long collaboration to boost AI-powered CX and EX.
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Integrated solution strengthened. The duo doubles down on their UCaaS + CCaaS offering with NiCE CXone Mpower.
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Channel ecosystem energized. The renewed agreement prioritizes joint go-to-market and channel strategies.
NiCE and RingCentral have extended their long-standing partnership with a new multi-year agreement aimed at driving AI-powered customer and employee experiences through integrated UCaaS and CCaaS offerings. The deal builds upon a relationship that began in 2015 and deepens cooperation across sales, onboarding and post-sales support for RingCentral Contact Center powered by NiCE CXone Mpower.
Both companies are longtime leaders in their respective categories, having appeared as Leaders in the Gartner® Magic Quadrant™ for UCaaS and CCaaS for 10 consecutive years. This renewed partnership signals a continued commitment to converged AI-powered communications and CX platforms across the enterprise landscape.
Who Benefits From the NiCE–RingCentral Extension?
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Enterprise and mid-market organizations seeking unified communications and AI-powered contact center integration
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Customer experience and IT leaders modernizing internal and external engagement channels
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Channel partners and VARs offering bundled UCaaS + CCaaS solutions
Deepening the CX-EX Convergence
In their joint statement, NiCE CEO Scott Russell and RingCentral CEO Vlad Shmunis emphasized the significance of combining strengths to deliver holistic, AI-powered communication and engagement platforms. “The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey,” said Russell.
For Shmunis, the renewal marks a key milestone. “We’re thrilled to extend our partnership with NiCE and double down on continuing to offer NiCE’s renowned industry-leading CX platform powered by AI to RingCentral’s enterprise customers,” he said. The integration is expected to streamline interactions and enhance operational efficiency for enterprise users.
Channel Ecosystem at the Center
A central element of the renewed deal is revitalizing the partner and reseller ecosystem. Joe Rittenhouse, Co-CEO of Converged Technology Professionals, called the move “a significant win-win,” pointing to numerous successful deployments driven by the combined UCaaS and CCaaS platform. “We look forward to the next steps and their focus on working together with us to make our clients super successful,” he added.
Related Article: NiCE to Acquire Cognigy for $955M to Advance AI-Powered CX Solutions
Strategic Integration Capabilities for RingCentral Contact Center
The partnership focuses on delivering unified, AI-powered communications and service solutions.
| Capability | Description |
|---|---|
| RingCentral Contact Center | Omnichannel contact center solution built on NiCE CXone Mpower, integrated into RingCentral's UCaaS platform |
| AI Orchestration | Enables intelligent routing, predictive engagement and automated agent assist across channels |
| Unified UCaaS + CCaaS | Delivers integration of voice, video, messaging and contact center for enterprise use cases |
| Channel Partner Enablement | Supports VARs with co-branded go-to-market strategies and joint onboarding support |
| AI-Powered Analytics | Provides insights across CX and EX touchpoints using integrated dashboards and sentiment analysis |
About NiCE and RingCentral
Founded in 1986, NiCE (Nasdaq: NICE) is a global leader in AI-powered customer experience, contact center software and workforce engagement solutions. The company’s CXone platform is used by thousands of organizations worldwide to manage omnichannel engagement and deliver personalized service at scale.
RingCentral (NYSE: RNG), headquartered in Belmont, Calif., is a global provider of cloud-based business communications and collaboration solutions. Its platform includes voice, video, messaging and contact center capabilities, serving customers across multiple industries, including healthcare, financial services, retail, and technology.
Product Portfolio
NiCE offers cloud-native solutions for contact center AI, workforce optimization, analytics and automation. RingCentral provides unified communications-as-a-service (UCaaS) integrated with advanced telephony and video tools. Their combined offering enables businesses to modernize service delivery and unify employee and customer interactions through AI-driven platforms.
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