Tag: contact center

What Is Knowledge-Centered Service, and Why Should Customer Service Leaders Care?

Qualtrics Partners With SAP to Aid Contact Center Customer Experience

Observe.AI Raises $125M for AI-Assisted Contact Center Product Development

Google Says It 'Reimagines' Contact Center Customer Experience With New Solution

Pegasystems Debuts Voice AI, Messaging AI Solutions to Support CX Agent Experience

What Is Average Handle Time (AHT) and Does It Impact Customer Experience?

What Is a Call Center? A Detailed Guide

6 Strategies for an Effective Call Center Culture

Call Center Technology Trends for 2022

How Customer Data Platforms Can Benefit the Call Center

What CX Professionals Can Teach the Federal Government — And Vice Versa

A Look at the Pros and Cons of an Offshore Call Center