Feature
Anyone who's read any of Bill Davis's articles may have noticed he keeps a close eye on the goings on at Amazon. While the ecommerce giant is hard for anyone to avoid, Davis is hardly an armchair quarterback. He brings over 20 years of experience in the ecommerce industry, starting in 1994 when he joined NetMarket as one of its earliest employees and continuing since, including stints at Microsoft, Lowe's and more.
Davis currently acts as a senior consultant and global lead trainer at TM Forum, where he was instrumental in defining the Digital Maturity Model. He now helps businesses on their path to digital transformation, putting a particular emphasis on the cultural aspects of transformation.
'Don't Follow the Herd'
What’s your proudest accomplishment — professional or personal — of 2017?
Helping develop and launch TM Forum's Digital Maturity Model (DMM) and launching my own eCommerce store: www.BeachNecessities.com.
What unrelated skill or piece of knowledge has helped you with your current work?
More of a general skill, but I am pretty well organized.
What conversation would you like to see your industry have in 2018?
How to more effectively embrace game changers.
What trend or story will you be following in 2018?
The renewed focus on customer-centricity (aka customer obsession).
If you could give 20-year-old you some advice, what would it be?
Don't follow the herd. Also, get exposure to the world through travel.
Webinar
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Sep
25
Call Spoofing Trends Financial Institutions Can't Afford to Ignore
Don't let robocalls sabotage your customer relationships. Learn how to secure your voice channel.
Register
Webinar
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now
Webinar
On demand
CX Reality Check: What Your Customers Are Really Thinking
Register now and get the insights you need to not just meet rising expectations, but exceed them.
Watch Now
Webinar
On demand
Content Leaders Collective: What a Good CCMS Actually Looks Like
Discover how content leaders transform clunky systems into growth engines — and why your competitors are ahead.
Watch Now
Webinar
On demand
From Hype to High-Impact CX Strategies That Actually Scale
Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.
Watch Now
Speed round!
- Name one tech trend you were wrong about. Net neutrality lasting.
- If you could switch places with someone else for a day, who would it be? Jeff Bezos.
- What one song always puts you in a good mood? "(Ain't Nothin but a) Houseparty" by J. Geils Band off the live album "Blow Your Face Out" because in their prime, they were one of the all-time best live bands.
