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ICYMI: 3 C's of Customer Experience, Overboard Omnichannel?, More

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CMSWire's top stories, articles and events from the week of January 14-18, 2019

Did you know that by 2020, videos will likely make up 80 percent of internet traffic? No matter what format your content takes, it will need to remain compelling, candid and consistent. Read more about how content will evolve in the near future and more in our top articles of the week, below.

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About the Author
Chelsea King

Chelsea King is a San Francisco-based Marketing Operations Coordinator at Simpler Media Group, a company that creates B2B publications (CMSWire), communities and events. She has a background with digital, email and social media marketing. Connect with Chelsea King:

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