News
The Gist
- Major funding round. Parloa raised $350M Series D led by General Catalyst.
- Expansion focus. Funds support global growth and AI platform enhancements.
- Enterprise customer experience impact. Large enterprises gain access to scalable agentic AI for customer experience.
Agentic AI for enterprise customer experience is drawing serious capital, with Parloa's latest raise signaling investor confidence in the category's growth trajectory.
Parloa, a Berlin-based provider of agentic AI for enterprise customer experience, on Jan. 15 announced it raised $350 million in Series D funding, reaching a $3 billion valuation. General Catalyst led the round, with continued participation from EQT Ventures, Altimeter Capital, Durable Capital Partners and Mosaic Ventures.
The funding closed just seven months after Parloa's Series C and brings total capital raised to more than $560 million in less than four years. Parloa will use the funds to expand globally in the U.S. and Europe, enhance its AI Agent Management Platform (AMP) and launch the "Parloa Promise"—a commitment to agent reliability, innovation and responsible AI.
The company serves Fortune 200 customers including Allianz, Booking.com, HealthEquity, SAP, Sedgwick, Swiss Life and TeamViewer. Parloa employs 380 people across offices in New York, Berlin and Munich, with plans to open locations in San Francisco and Madrid.
Table of Contents
- Parloa Is Designed for Enterprise CX Teams
- Customer Journey, Backed by AI
- Parloa: $2 Billion Value Growth Since 2025
- Customer Experience Boards the Agentic AI Train
Parloa Is Designed for Enterprise CX Teams
Parloa's AMP platform aims to help enterprise CX teams design, manage and deploy AI agents without heavy coding.
| Capability | Description |
|---|---|
| AI Agent Management Platform | Natural language-based agent building for personalized conversations |
| Simulation Testing | Scale testing and conversation performance evaluation before deployment |
| Real-time Dashboards | Transparency into agent behavior and decision-making |
| Parloa Promise | Commitment to agent reliability, innovation and responsible AI |
| Compliance & Security | Built-in data security and compliance features for enterprises |
Customer Journey, Backed by AI
Parloa is setting the standard for enterprise-grade AI throughout the customer journey. Their platform combines innovation and scalability, making them a clear leader in this rapidly evolving space. We truly believe Parloa's approach to agentic AI will transform how global enterprises engage with customers, and we're excited to support their vision and continued growth.
- Hemant Taneja, CEO
General Catalyst
Parloa: $2 Billion Value Growth Since 2025
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa specializes in agentic AI for enterprise customer experience. In May 2025, the company announced a $120 million Series C funding round led by Durable Capital Partners, Altimeter Capital and General Catalyst, achieving a $1 billion valuation. Since raising $66 million in its Series B 12 months earlier, Parloa released its AI Agent Management Platform—described as the industry's first agentic AI platform purpose-built for enterprise contact centers—and reported quadrupling its revenue.
Following the Series C, Parloa built significant commercial momentum:
- The company appointed Chris Silver as chief revenue officer in July 2025 and launched a tiered global partner program in September.
- In November, HealthEquity announced plans to deploy Parloa's agentic AI across voice and digital channels
- Parloa named Latané Conant as its first CMO in November.
- By December 2025, Parloa disclosed it had surpassed $50 million in annual recurring revenue with 150% net revenue retention.
Customer Experience Boards the Agentic AI Train
Agentic AI for customer experience is gaining traction, but integration complexity, data gaps and workforce readiness slow most deployments.
Companies adopting AI in at least one business function rose from 55% to 72% between 2023 and 2024. Deloitte projected that 25% of generative AI-using companies would begin testing agentic AI through pilots in 2025, rising to 50% by 2027.
The conversational AI market is accelerating toward $50 billion, with enterprise conversational AI growing 192% by 2031. Gartner says that by 2029, agentic AI will independently handle 80% of routine customer service inquiries, cutting operational costs by 30%.
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