Articles
Tag: call centers
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TCN Launches Data Explorer for Call Center
TCN has debuted a data tool for its contact center platform.
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A 4-Step Recipe for Improving Your Contact Center Agent Experience
Delivering exceptional support continues to be the outlier as opposed to the norm.
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6 Compliance Mandates for Contact Centers to Watch
Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations.
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Zoom Introduces Category-Redefining Contact Center Solution
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
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3 Ways CX Can Become a Driver of Business Strategy
Customer experience today doesn’t just support the business, it often is the business.
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LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
LivePerson announces new conversational AI capabilities, including routing and actions abilities that can assist customer service, sales and marketing teams.
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Balancing AI and the Human Touch in CCaaS Deployment
AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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The ROI of Investing in Customer Service Training
When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.
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Automation Anywhere Releases New Contact Centers Solution
Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution.
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Why You Need a Holistic Customer Service Transformation Strategy
Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.
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Why Companies Are Investing in Natural Language Processing
NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
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CX Newsbyte: Acquisitions Abound, Google Cloud & LivePerson Partner up and More News
Demandbase acquires InsideView and DemandMatrix, TGP and Francisco Partners set to acquire Boomi, Google Cloud Partners with LivePerson and more.
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How Do You Teach Empathy?
Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it.
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