Articles
TCN has debuted a data tool for its contact center platform.
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Delivering exceptional support continues to be the outlier as opposed to the norm.
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Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations.
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Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
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Customer experience today doesn’t just support the business, it often is the business.
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LivePerson announces new conversational AI capabilities, including routing and actions abilities that can assist customer service, sales and marketing teams.
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AI in CCaaS offers many benefits, from cost savings to improved customer satisfaction. How will this tech reshape the future of contact center operations?
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AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand.
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Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution.
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Companies know it’s not easy or simple to fast-track digital customer service transformation. Now it's time to get out in front.
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NLP is a hot property in the digital workplace. Here's why organizations are turning to it to make better and faster decisions.
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Demandbase acquires InsideView and DemandMatrix, TGP and Francisco Partners set to acquire Boomi, Google Cloud Partners with LivePerson and more.
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Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it.
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