Feature
Go smile at a customer. Or better yet, find a way to make your digital customer experience a little more amazing.
It's CX Day, the third annual event from the Wakefield, Mass.-based Customer Experience Professional Association, an organization co-founded by CMSWire contributor Bruce Temkin and Jeanne Bliss.
Along with in-person networking events in multiple countries and a range of online activities, the day includes special recognition for 10 people worldwide who are making significant progress within their organizations to improve customer experience.
And just this morning, a panel of judges — thought leaders in the CX field — identified them. So without further ado, here are the winners of the 2015 CX Impact Awards. They include six practitioners, who work within brands that do not sell CX services and products, and four providers, who are employed by companies that consult and/or sell services in the CX space.
And the Winners Are ...
In the practitioner category:
Sandra De Zoysa, group chief customer officer, Dialog Axiata PLC
Kristin Guthrie, VP, Customer Experience, Honeywell Aerospace
Jennifer Maldonado, senior business analyst, Voice of the Gamer Program Owner, Activision
Karen Mangia, senior director, Insight Innovation and Diversity Business Practices, Cisco
Nancy Porte, VP, Global Customer Experience, Verint Systems
Dayton Semerjian, GM and SVP, Global Customer Success, CA Technologies
And in the providers category:
Paul Conder, principal, CX Services, Lenati
Matt Inman, senior director, CX Strategy and Design Consulting, MaritzCX
Nikelle Knight, voice of the customer manager, The Results Companies
Sonya McAllister, principal and SVP, Walker Information
Applause for the Judges
The winners were selected by Karl Sharicz, principal and founder, CX Partners; Annette Franz, director of customer outcomes, Fidelity Investments; Lorraine Schumacher, director of operations, Verizon OEPT Customer Business Intelligence; Noah Grayson, principal and SVP, Walker Information; and Chris Russell, Joint CEO, eDigitalResearch.
Webinar
Sep
25
CMS Briefing: A Live Look at What’s Next in AI-Driven Platforms
Learn how leading organizations are using AI‑driven tools to publish faster, personalize smarter and stay secure.
Register
Webinar
Sep
25
Call Spoofing Trends Financial Institutions Can't Afford to Ignore
Don't let robocalls sabotage your customer relationships. Learn how to secure your voice channel.
Register
Webinar
On demand
Ready or Not: How Data-First Organizations Are Unlocking Agentforce Potential
Learn how to cut through the noise, activate Agentforce and build a Salesforce AI strategy that actually delivers.
Watch Now
Webinar
On demand
CX Reality Check: What Your Customers Are Really Thinking
Register now and get the insights you need to not just meet rising expectations, but exceed them.
Watch Now
Webinar
On demand
Content Leaders Collective: What a Good CCMS Actually Looks Like
Discover how content leaders transform clunky systems into growth engines — and why your competitors are ahead.
Watch Now
Webinar
On demand
From Hype to High-Impact CX Strategies That Actually Scale
Turn buzzworthy AI and outsourcing trends into measurable CX wins with fresh 2025 data.
Watch Now
Founded in April 2011, the CXPA has more than 80 corporate members and 3,300 customer experience professionals in its community.
Want to learn more about transformative digital customer experience? Attend CMSWire's DX Summit in Chicago on November 3 and 4. Find out more here.
Title image by Kim Bost.
