Articles
Experts share their thoughts on taking a more holistic view of customer experience to better understand customer needs and behavior.
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Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
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Breaking down the key messages from the customer experience focused DX Summit 2018 conference.
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Carolina Ramirez of UNICEF discusses the importance of digital governance, the role of trust in customer relationships and more in our latest DX Leaders post.
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Brian Chaput of IBM shares the ins and outs of aligning digital customer experience with broader digital transformation plans in our latest DX leader interview.
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Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview.
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CHICAGO — Enterprise-level integrated customer experiences are now a reality. Several executives shared their insights and experiences on how they’ve tackled the challenges of digital experience implementation at the recent DX Summit, held in downtown Chicago at the Radisson Blu Aqua hotel.
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Highlights and lessons learned from the SMG's DX Summit 2017, a conference that explores the digital and customer experiences.
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Phil Kemelor turns to The Big Lebowski for some inspiration on important digital analytics questions.
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In my four years covering the digital customer experience space I've listened to tales from business leaders, marketers, CIOs, CMOs, integrators, engineers, analysts and co-workers, and I've arrived at one universal truth.
Poor digital customer experience is an epidemic.
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Chicago has inspired novelists, movie directors, politicians and innovators.
It's also inspired the team at CMSWire — which is why we are returning once again to the Windy City this November to share the latest strategies, technologies, practices and case studies in digital customer experience at our third annual DX Summit (#DXS17).
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CMSWire advanced its reputation as a leader in the digital experience space this year at its second annual DX Summit in November.
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To call Jen Adamski-Torres a visual learner is an understatement. She not only uses images, pictures, colors and maps to organize information and communicate with others, but she does so in the most artistic way.
As a participant at CMSWire's second annual DX Summit, Adamski-Torres capitalized on her digital
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A recent survey by the Economist Intelligence Unit (EIU) suggests CIOs should be driving digital transformation strategies across organizations. But are they?
Last month, over the three days of CMSWire's DX Summit in Chicago, one theme became clear.
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