Articles
Tag: dx summit
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8 Takeaways from the DX Summit 2019
CMSWire held its DX Summit 2019 in Chicago last week. Here are key takeaways.
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DX Summit 2019 Attendees Share Customer Experience, Marketing Challenges
We caught up with four attendees of the DX Summit to discuss marketing and customer experience challenges.
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Jonah Berger: Make Marketing Part of the Experience, Not an Interruption
Jonah Berger discusses what makes one customer experiences more engaging than another in this DX Leaders Interview
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Sav Khetan: ‘Un-Silo’ Your Data Foundation to Enable Personalized Digital Experiences
Tealium's Sav Khetan discusses balancing personalization and customer privacy, the state of digital marketing and more in our latest DX Leaders interview.
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Jean-Marc Bellaiche: Use Behavioral Data for Customers’ Personalization, Privacy Needs
Contentsquare's Chief Strategy Officer shares his thoughts on providing optimal digital customer experiences; the impact of AI and other emerging technologies.
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Designing the 'Perfect Day' for Your Customer
Experts share their thoughts on taking a more holistic view of customer experience to better understand customer needs and behavior.
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What Digital Customer Experience Pros Will Focus on in 2019
Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
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9 Key Takeaways from the DX Summit 2018
Breaking down the key messages from the customer experience focused DX Summit 2018 conference.
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Carolina Ramirez: Customer Trust Is a 'Two-Way Conversation'
Carolina Ramirez of UNICEF discusses the importance of digital governance, the role of trust in customer relationships and more in our latest DX Leaders post.
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Brian Chaput: Think About ‘Who’ Not Just ‘How’ When Building Customer Experiences
Brian Chaput of IBM shares the ins and outs of aligning digital customer experience with broader digital transformation plans in our latest DX leader interview.
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Serafina Frongia: Adopt a Customer Point of View to Identify Gaps in Digital Experience
Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview.
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Customer Experience Lessons from DX Summit 2017
CHICAGO — Enterprise-level integrated customer experiences are now a reality. Several executives shared their insights and experiences on how they’ve tackled the challenges of digital experience implementation at the recent DX Summit, held in downtown Chicago at the Radisson Blu Aqua hotel.
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CX Translations, GDPR Intimacy and Other Lessons from DX Summit 2017
Highlights and lessons learned from the SMG's DX Summit 2017, a conference that explores the digital and customer experiences.
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Technology, Strategy Tips for Your Digital Analytics Program
Phil Kemelor turns to The Big Lebowski for some inspiration on important digital analytics questions.
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