Articles
Tag: dx summit
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Designing the 'Perfect Day' for Your Customer
Experts share their thoughts on taking a more holistic view of customer experience to better understand customer needs and behavior.
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What Digital Customer Experience Pros Will Focus on in 2019
Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
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9 Key Takeaways from the DX Summit 2018
Breaking down the key messages from the customer experience focused DX Summit 2018 conference.
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Carolina Ramirez: Customer Trust Is a 'Two-Way Conversation'
Carolina Ramirez of UNICEF discusses the importance of digital governance, the role of trust in customer relationships and more in our latest DX Leaders post.
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Brian Chaput: Think About ‘Who’ Not Just ‘How’ When Building Customer Experiences
Brian Chaput of IBM shares the ins and outs of aligning digital customer experience with broader digital transformation plans in our latest DX leader interview.
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Serafina Frongia: Adopt a Customer Point of View to Identify Gaps in Digital Experience
Serafina Frongia, VP at Wells Fargo, discusses localization, service design and why some companies get content wrong in our latest DX Leaders interview.
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Customer Experience Lessons from DX Summit 2017
CHICAGO — Enterprise-level integrated customer experiences are now a reality. Several executives shared their insights and experiences on how they’ve tackled the challenges of digital experience implementation at the recent DX Summit, held in downtown Chicago at the Radisson Blu Aqua hotel.
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CX Translations, GDPR Intimacy and Other Lessons from DX Summit 2017
Highlights and lessons learned from the SMG's DX Summit 2017, a conference that explores the digital and customer experiences.
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Technology, Strategy Tips for Your Digital Analytics Program
Phil Kemelor turns to The Big Lebowski for some inspiration on important digital analytics questions.
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5 Great Digital Experience Conferences to Get on Your Radar
In my four years covering the digital customer experience space I've listened to tales from business leaders, marketers, CIOs, CMOs, integrators, engineers, analysts and co-workers, and I've arrived at one universal truth. Poor digital customer experience is an epidemic.
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Save the Date — CMSWire's DX Summit 2017
Chicago has inspired novelists, movie directors, politicians and innovators. It's also inspired the team at CMSWire — which is why we are returning once again to the Windy City this November to share the latest strategies, technologies, practices and case studies in digital customer experience at our third annual DX Summit (#DXS17).
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CMSWire's Top 15 Digital Experience Stories of 2016
CMSWire advanced its reputation as a leader in the digital experience space this year at its second annual DX Summit in November.
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CMSWire's DX Summit: Tahzoo Digital Artist Captures a Unique View of the Conference
To call Jen Adamski-Torres a visual learner is an understatement. She not only uses images, pictures, colors and maps to organize information and communicate with others, but she does so in the most artistic way. As a participant at CMSWire's second annual DX Summit, Adamski-Torres capitalized on her digital
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What's the Catalyst for True Digital Transformation?
A recent survey by the Economist Intelligence Unit (EIU) suggests CIOs should be driving digital transformation strategies across organizations. But are they? Last month, over the three days of CMSWire's DX Summit in Chicago, one theme became clear.
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