Latest Customer Service(Page 168)

Apttus Embraces Its Salesforce Connection #AccelerateQTC

Your Brand is Only as Good as Its Reputation

News You Can Use: Act-On, ON24, Bynder, HubCast, More

These 7 Companies Excel in Customer Experience

Portrait of a Chief Data Officer

Not in Silicon Valley? You Can Still Hire Great Coders

OpenText Advances Its Blue Carbon Strategy

How a CRM App is Helping Google Best Microsoft 365

Is Advertising Losing Its Appeal?

Week in Review: Collaboration in Intranet Era + SharePoint Shakeup

How to Teach Your CRM to Think - and Learn from Big Data

Have Microservices Rendered SOA Obsolete?

The Real Mad Man Says: Creating Buzz is Not Creating a Brand

3 Tech Giants Lead a Bloated CRM Market, Forrester Claims

Customer Experience ROI: The Secret Formula

News You Can Use: Sprinklr, Paytronix, Sitecore, More

Can You Accelerate Sales with a Communications Platform?

The Key to Seamless Customer Experience? Defining Your Goals

Week in Review: In Brands We Trust + Hadoop Security Concerns

A Data-Driven Look at the Open Source E-Commerce Market

News You Can Use: Microsoft, Facebook, Zendesk, More

CMS Vendors Partner on Open Customer Data Sharing Standard

Thanks Apple: You Made It Easier to Market Luxury Wearable Tech

Meet the Top Brands Consumers Really Trust

I'm Not the Damned Newbie Here

Cracking the Code on Personalization

The Cost of Complexity Is Use