Latest Customer Service(Page 219)

Yahoo Making a Different Kind of Acquistion - Researchers

Google Unveils Analytics API in Closed Beta, Offers Real-Time Website Visitor Monitoring

E-Commerce Marketplace, Meet Tags: Tealium Partners with Magento

A Look at Twitter Chat Management Tools

Social Media Briefs: LinkedIn Content Gets Sponsored, Google Gets a Social Search Patent

WordPress 3.6 Oscar Released with Native Audio + Video Support

HootSuite Raises $165 Million to Expand Innovation

Foursquare Providing Its Check-In Data for Targeting to Turn Ad Agency

How to Optimize Your Mobile Strategy for the Growth Ahead in m-Commerce

Pinterest Ups its e-Commerce Cred with New Email Notifications of Pinned Item Price Drops

The New Marketing Imperative for Brands: Publish Original Content

Gartner MQ for Web Content Management 2013: Adobe, SDL, Sitecore Lead + Market Overview

Google+ Has Highest Impact on SEO Ranking, Report Finds [Infographic]

Temkin Report Names VMware, SAP Analytics, Microsoft Top Customer Experience of Major IT Vendors

Adobe to Acquire Tag Management Firm Satellite

LinkedIn Company Page Analytics Rolls Out

NICE Systems Brings Video Recording to Customer Contact Centers

Pinterest Updates iOS App With New Pinning Feature

Yahoo Acquires Lexity For Small-Biz Ecommerce Tools

Six Ways Tablet Adoption Influences Content and Commerce

The Path To Excellent Customer Experience is Paved With Good Intentions

Microsoft's SkyDrive to Get an Enforced Name Change

Microsoft Office For Android Smartphones Released, Still Not for Tablets

Tablet Friendly Word Processor Quip Launches

Social Commerce App Chirpify Looks to Second Screen

Mobile Marketing's Imperative: Deliver Value Through Interaction

Marketers Pick Their Social Media Channels of Choice [Infographic]