Latest Customer Service(Page 224)

5 Ways Social Media Insights Can Influence Your B2B Marketing

Forrester Report: Tag Management Becoming Data Distribution Tool

4 Steps Toward an Improved Customer Journey

Nokia Launches Lumia 1020 Photo-Grade Smartphone

The Mobile Digital Experience [Infographic]

Aspect Software Buys IVR Provider Voxeo for Multi-Channel Customer Service

FlixMaster Brings Interactive Video Marketing to iOS, Android

KISSMetrics Releases iOS Google Analytics App

From Manager To Director - The Other Hardest Transition in IT

Proposed W3C Standard for e-Commerce Customer Data Moves Forward

Forrester Wave for Social Depth Platforms: Lithium, Jive, Acquia, Telligent

Supply Chain Symphony: Three Trends, One Prediction

Small Businesses Missing Out on Big Mobile Opportunity

Is Your CIO On Board with Digital Analytics?

Usability Expert Jakob Nielsen Addresses the Speedy Problem of 'Too Fast' UIs

Augmented Reality Technology Could Benefit Marketers

Three Imperatives to Ensure Your Mobile Experience is Future-Proof

DotNetNuke Rebrands to DNN Evoq, Focuses on Business Solutions + Platform

Apple Celebrates Five Years of the App Store, Most Popular Titles Listed, Some Go Free

Third iOS 7 Beta Emerges, Bugs Squashed, Fonts Smoothed and Features Added

Goodbye and Sweet Streams to Microsoft's MSN TV

From Contributor to Manager - The Hardest Transition in IT

Content Strategy: Organization Language Versus Customer Language

Facebook Graph Search Rolls Out This Week, Privacy Watchers Standing By

This Week: Redefining Social + The Human Element of Customer Journey Mapping

Bad News in Mobile, S&P Cuts Nokia's Rating as Samsung and HTC Profits Flutter

Social Media Briefs: Hello Twitter Targeted Ads, Goodbye Alta Vista