Latest Customer Service(Page 299)

Zoho Provides Link Between CRM, Business Intelligence

SiteExecutive 2012: Enhanced Mobile Delivery with Responsive Design, HTML5 Video

MindTouch Releases Salesforce Integration for Its Social Help System

New Google vs. Apple Maps: Effects on Users and Content?

Kentico Launches Windows Azure Hosted CXM Platform

Discussion Point: Does Open Source Encourage and Support Innovation?

KANA Unveils Next-Gen Web Customer Service

Can Advertisers Score on Social Media?

Oracle Purchases Collective Intellect, Continues Social Tool Buying Spree

IBM-Unica Tops Gartner Multichannel Campaign Management CRM Magic Quadrant

Winning the Hearts and Minds of Customers Through Case Management

New Google Analytics Updates Focus on Content

ClickFox Turns Big Data into Small Pieces with Latest Release

The Rise of Customer Self-service

Salesforce Rounds Out Marketing Platform With Buy of Social Ad Player Buddy Media

Web Experience: In Defense of the Committee

The Art of Storytelling in Our Digital Age

First ASUS Windows 8 PCs Shown Off at Computex

The Winners and Losers in Mobile Experience Design

Salesforce Owned Desk.com Goes Multilingual for Global Customer Support

EPiServer Integrates Product Information Management for E-Commerce Solution

Updated Bing Gets Social, Searches with a Little Help From Your Friends

How Nanotargeting Harnesses Big Data to Improve Customer Conversations

Moderating Your Communities: How Mzinga Supports Its Customers

Track Twitter, Facebook and Now YouTube with Socialbakers' Analytics

Verivo, Site24x7 Enhancements Address the Mobile Customer Experience

RIP to Your Corporate Websites