Latest Customer Service(Page 80)

A Strategic Framework for Digital Employee Experience

A Look at the Pros and Cons of an Offshore Call Center

Does Your Customer Experience Strategy Yield a Diamond or a Lump of Coal?

Why Employee Resource Groups Are on the Rise

Business Agility Emerges From the Many Flavors of Agile

What Is Customer Loyalty and Retention (And 3 Tips for Improvement)

How To Get C-Suite Buy-in on Your Customer Experience Initiatives

Sitecore Acquires Reflektion, 6Sense Acquires Fortella & More Customer Experience News

4 Steps to Start Connecting Customer Experience and Employee Experience Insights

Refine Your Customer Experience With These 3 Strategies

Why the Customer Isn't Always Right

The Impact of Automation on Employee Experience

What's Behind Zoom's $14.7B Acquisition of Five9?

Employee vs. Customer Experience? Which Side of the Table Are You On?

How CIOs Can Turn Around a Failed IT Organization

Here Is Where Businesses Are Spending Their Money on Customer Experience

Bravely, an On-Demand Coaching Platform, Secured $15M in Series A Funding

4 Tips for Balancing Customer Experience and Fraud Prevention

Traject Acquires Loomly, Walmart Debuts Demand-Side Platform and More CX News

Communicating Change: Overcoming Resistance Through Empathy

4 Examples of Customer Experience Initiatives and Implementations Gone Wrong

Online? In-Store? Get Ready for the Era of Phygital Shopping

Why You Need a Holistic Customer Service Transformation Strategy

Are Your Culture-Building Initiatives Actually Hurting Your Culture?

CX Decoded Podcast Chief Marketing Officer on Leadership Through COVID19

How the Great Resignation Accelerated Demand for Great Employee Experiences

Why Proactive Customer Support Is the Next Priority for Customer Experience