Prinova is a leader in developing and delivering innovative software and services within the Customer Communications Management market. The company was founded in 1998 and began as a Customer Communications Management (CCM) integrator, evolving over the years to become a full-fledged CCM Solutions company. The two core principals of the company's service offerings are Print and Innovation.
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Products by Prinova Inc.
When COVID-19 forced offices worldwide to shut down, contact centers had to quickly adapt. Continue reading...
Many companies are turning to self-service to provide a better customer experience at a lower cost. In fact, a report by Customer Contact Week Digital found that 91% of organizations identify web self-service as a relevant investment focus. Continue reading...
Business looks significantly different today than it did just a few months ago. While the impact of the pandemic on enterprise operations and strategies has varied dramatically across industries, one thing has remained consistent: consumers are changing the way they engage with brands. Continue...Read more
Let me tell you the tale of a missing table. After three years in our current house, my wife and I are in the middle of a project to get our back garden landscaped and arranged just the way we want it. Continue reading...
The COVID-19 pandemic has caused sharp drops in sales and revenues for many companies, resulting in layoffs and other cost-cutting measures, including reductions to customer experience (CX) budgets. Continue reading...