Prinova is a leader in developing and delivering innovative software and services within the Customer Communications Management market. The company was founded in 1998 and began as a Customer Communications Management (CCM) integrator, evolving over the years to become a full-fledged CCM Solutions company. The two core principals of the company's service offerings are Print and Innovation.
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Products by Prinova Inc.
People have grown accustomed to companies offering them personalized experiences — so much so that they have begun to expect it as the norm. Indeed, in a recent report titled “The AI Revolution,” Salesforce Research reports that 51 percent of consumers and 75 percent of busines...Read more
Chat bots aren’t bad news for customer service, but if you leave important human touch points entirely in the hands of AI and machine learning, problems will arise. The biggest drop in the American Customer Satisfaction Index since the mid-90s happened between 2013 and 2015, suggest...Read more
Liveops is adding to its collection of training services today with a new customizable distance learning program for contact center workers called Skill Builder. Continue reading...
If you’ve ever had a problem with a product, there’s a good chance you picked up the phone and called customer support. Continue reading...
There was once a company whose packaging was notoriously difficult to open. In fact, a TV program had a competition where it offered a prize for anybody who could open the package without spilling the contents. Nobody won the prize. Why would an organization do that? Internal efficiency. Cont...Read more