Responsetek Inc. is a provider of data and analytics, and social media listening tools that seek to gain the most information on digital customer experiences. It offers a variety of reporting and data integration tools that fall under the category of customer experience management. The .NET based system serves the technology, healthcare, travel and telco industries.
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Products by ResponseTek, Inc.
Our top articles, resources and events from October 15-19, 2018.
Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.
Much of the talk over the past year in the enterprise collaboration space has been about Teams, but Slack and G Suite integrations are offering an alternative.