ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Product Details
- Product
- ResponseTek Customer Experience Platform
- Company
- ResponseTek, Inc.
- HQ Location
- Canada
- Year Founded
- 1999
- License
- Commercial
- Deployment
- SaaS
Tags
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Related News
-
Sep 5
Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
One broken promise can wipe out years of goodwill. Here’s how to protect customer trust and loyalty. Continue reading...
-
Sep 5
Is It Digital Transformation 3.0 or AI Transformation 1.0?
From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement. Continue reading...
-
Sep 5
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
In fresh U.S. statistics on AI-driven customer experience, personalization shines brightest, but transparency risks loom large. Continue reading...
