ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Tech overload is growing. It's therefore critical for companies to establish practices that bolster employee's abilities to thrive in a tech-fueled world.
Successful companies don’t focus on customer segments — they look for audience signals.
So many companies are focused on — if not obsessed with — finding the next innovation. Yet so few are inventing anything.