ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Business leads know their data better than anyone else in the organization, which is why they need to join IT in any content management projects.
For brands to offer the kind of on-demand, self-service experience customers expect, AI-powered chatbots will be an important part of the CX mix.
Great CX and UX professionals should have the ability to imagine more than the “happy path,” where everything goes right for the customer and the system.