ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing. Continue reading...
Businesses that balance customer feedback and analytics alongside their product roadmap understand who they are — and who they want to be — as a company. Continue reading...
Ego-vation is when businesses put their instincts to the side and focus too much on what they have already built. Continue reading...