ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
In recent years, companies have invested heavily in customer service functions, adding stacks of new technologies to better understand just how their audiences tick. Continue reading...
Stephen Mello has had a front-row seat to the changes in the ecommerce industry over the past decade. Mello was an original member of IBM's commerce unit, working his way up to his current role as vice president, strategy and offering management, IBM Watson Commerce. Continue reading...
People have grown accustomed to companies offering them personalized experiences — so much so that they have begun to expect it as the norm. Indeed, in a recent report titled “The AI Revolution,” Salesforce Research reports that 51 percent of consumers and 75 percent of busines...Read more