ResponseTek's Customer Experience Platform is a data and analytics system that identifies how well a company’s products and services are being received by customers. Its reporting and voice of the customer tools work at both the aggregate and individual level by attempting to establish listening points across all types of digital interactions.
Primary Use Cases
Customer Experience, Sentiment Analysis, Enterprise Listening
In this week's CX newsbyte, acquisitions from Pega, Mailchimp and Verve, an update from Salesforce. All that and more from the world of customer experience. Continue reading...
If the people who provide your brand with higher revenue don’t receive a better CX in return, they'll go to a competitor that better recognizes their value. Continue reading...
With the fall of third-party cookies, innovators, creators and startups now have an opportunity to find creative solutions for the advertising world. Continue reading...