Viviti Technologies

Viviti Technologies is a software development company focused on Viviti CMS delivering for a variety of clients. Acquired by Western Digital Corp.

Company Info

May 20

Empathy at Scale: How Human-Centered AI Turns CX Into a Growth Engine

Speed became table stakes. The brands pulling ahead are the ones teaching AI to recognize what customers actually feel. Continue reading...
May 20

Your Content Is Structured for Humans. That's an AI Problem.

The bottleneck in most enterprise AI deployments isn't the model or the infrastructure. It's the content. Continue reading...
May 20

Why Your Go-Direct Commerce Strategy Has a CX Debt Problem

When the distributor leaves, pricing gaps, fulfillment failures and approval breakdowns don't disappear. They show up in your contact center. Continue reading...
May 20

2 Dashboards, 1 Confused Customer: The Real Cost of CX-AI Separation

When AI and CX report to different rooms, the customer pays the price. Here's what the data — and a $5B failure — actually show. Continue reading...
May 20

Forget Handle Time: Customer Satisfaction Is Now the Top AI Agent KPI

AI service agents are no longer just cutting costs. New Salesforce data shows CSAT is now the No. 1 KPI improving after agentic AI deployment. Continue reading...