Feature
Research Report
The 2026 State of CX Outsourcing
"Train people well enough so they can leave," Richard Branson once said. "Treat them well enough so they don't want to." Unfortunately, UX workers aren’t always getting the second part of that equation, leading to dissatisfaction and turnover. Debbie Levitt explores what these experts need to do their jobs efficiently. Elsewhere, dive into email marketing tips for crafting B2B newsletters and learn ways to make sure you value employees over technology.
Anthony Cusumano is a writer and video producer currently based in Chicago. His pop culture writing is featured on anthonycusumano.com, and he frequently writes and performs at The Second City, iO and other Chicago comedy theaters. Connect with Anthony Cusumano: