Feature
Research Report
The 2026 State of CX Outsourcing
When meetings went from in-person to virtual, the ramifications went beyond the need to find a “Zoom shirt.” While slow Wi-Fi can cause issues, your biggest problem might be the way you run meetings is flawed to begin with. Sarah Fister Gale shares tips on how to revitalize your virtual meetings. Elsewhere, we look at the appeal of a global workforce and take an early glimpse at an unprecedented holiday shopping season.
Anthony Cusumano is a writer and video producer currently based in Chicago. His pop culture writing is featured on anthonycusumano.com, and he frequently writes and performs at The Second City, iO and other Chicago comedy theaters. Connect with Anthony Cusumano: