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How to Make Every Customer Feel Like the Favorite
Forrester analyst Mark Grannan has his pulse on the evolving world of digital experience (DX).
As part of his role as an analyst serving application development and delivery (AD&D) professionals, he offers clients research on responsive web design, digital performance and content delivery networks, self-service scenarios and portal technologies, and the architectural evolution of digital experience platforms. DX, he stressed, is not a point solution, and it's certainly not a one-size-fits all approach. Read more.
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What else got us talking this week:
Customer Experience
- Let's Have a Smart Conversation About Intelligent Content
- Relax: Old People Aren't Going to Ruin Snapchat
- 4 Ways to Measure the Success of Your Mobile Initiative
- How Marketers Can Solve the Cross-Channel Personalization Puzzle
Digital Workplace
- Microsoft's SharePoint Roadmap: Experts Weigh In
- How Momentum Drives Social Collaboration
- Test Your Digital Workplace People Finder Score
- Workato Bot Claims It Silences Slack Noise, Improves Productivity
Enterprise Information Management
- EMC’s Hidden Gem - and Why No One Is Talking About It
- Squeeze More Out of Your Business Process Management
- DAM Pricing Survey Reveals Gaps in Industry Maturity
Featured Events (all events | post your event)
- July 12 — [CMSWire Webinar] Putting the E in SharePoint ECM
- July 13 — [RSG Webinar] Digital Vendor Map 2016: What Does It Mean?
- July 26 — [CMSWire Webinar] Empowering Marketing Teams with Cohesive DAM
- July 28 — [CMSWire Webinar] How Intelligent Workflows Power Digital Transformation
- Nov. 14 — CMSWire's DX Summit 2016 in Chicago
Featured Research
- The Top 5 Marketing Workflows You Should Be Using Today
- Sitecore CMS Best Practices
- 5 Steps to a Successful Site Redesign
- The 3 Levels of B2B Personalization
- The Definitive Guide to Lead Nurturing
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