Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising
Editorial

Week in Review: Forget Social, Mobile + Learn From DevOps Failure

undefined avatar
By
January 24, 2016
Digital Experience
SAVED
man holding mobile device

Mobile and Social Are Overrated

Mobile and social are not critical to your marketing department's ROI — least according to the marketers participating in a survey just released by the CMO Council. Read more.

Top Stories

What got us talking this week:

Customer Experience

Social Business

Enterprise Information Management

Featured Events (all events | post your event)

Featured Research 

fa-solid fa-hand-paper Learn how you can join our contributor community.

Tags
digital experiencedxenterprise information managementwirweek in reviewcustomer experiencecxmsocial business
Featured Research
Featured research
eBook
How to Make Every Customer Feel Like the Favorite
AI-powered personalization for marketers who know one-size-fits-all doesn’t drive results
Featured research
Guide
Why Self-Service Keeps Falling Short
What CX teams are missing, what customers expect and how to close the gap without driving up tickets
Featured research
Guide
Your AI Readiness Starts With the Right Checklist
A practical way to prep your team, clean your data and launch CX AI without the missteps that sink 95% of pilots
Featured research
Guide
Your Guide to Understanding Headless CMS
A practical look at how headless and composable content platforms help teams work faster and deliver stronger digital experiences at scale
Featured research
Guide
10 Must-Haves for Your Next CMS
A practical guide to finding a content platform that moves faster, scales smoothly and keeps your teams in sync
Featured research
Guide
7 Ways Your Metrics Are Wrecking Customer Experience
Stop measuring what’s easy and start measuring what matters. This guide shows you where your KPIs are working against you—and what to track instead
Featured research
White Paper
How to Outsmart the AI Bot Boom
A practical framework for keeping your healthcare site secure, performant and visible, even as AI traffic explodes
Featured research
On-Demand Webinar
How to Build Trust and Keep Patients Coming Back
Hear how Twilio and Forrester are helping healthcare teams design AI that feels human—and earns loyalty.
Featured research
On-Demand Webinar
AI in Healthcare: Less Manual Work, More Human Care
Learn how healthcare teams are using AI to lighten workloads, strengthen patient connections and scale care with empathy.
Featured research
Guide
How to Turn Data, AI and Empathy Into 1:1 CX
A practical guide to transforming customer experience through real-time insights, intelligent orchestration and a little human understanding
Featured research
Guide
2026 CX Trends Guide: Top 10 Insights for Smarter Strategy
Smarter service. Faster outcomes. Happier customers. NiCE breaks down the future of CX in one guide.
Featured research
Research Report
The CX Gap Is Real — AI Can Help Close It
78% of companies think they’ve improved CX. Only 31% of customers agree. This report shows what to do about it.