Articles
Tag: dx
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Dun & Bradstreet Buys Orb Intelligence, Adobe DX Business Gets New Leader, More News
BlueConic announced latest funding round, Forrester stalwart moves to Oracle, Qualtrics releases Frontline Feedback and more DX news.
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Why You Need A Knowledge Scaffolding For Top Digital Experiences
While many organizations attempt to solve knowledge management problems by adding new technologies, the real solution lies in getting back to basics.
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How the ADA Empowered C-Suite Leaders to Gain Customer Empathy
Catching up with Stephanie Moritz to discuss how the American Dental Association (ADA) helped empower C-Suite leaders to buy into customer experience.
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Metadata, SEO, IT Collaboration and Other Principles of Content Generation
Eeshita Grover of Cisco shares her thoughts on leveraging content through analytics, SEO, metadata and content governance.
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Where Agile Fits Into DX Technology Selection
Agile methodologies have become a part of enterprise business, and at the recent DX Summit there was much talk around agile and how it is being used with DX.
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How Dell Put Testing at the Core of Its Digital Experiences
CMSWire caught up with Vab Dwivedi, director of design analytics at Dell, to understand how they work to keep Dell a leader in digital customer experience.
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Salesforce Deepens Microsoft Partnership, LinkedIn Updates Sales Navigator, More News
Salesforce and Microsoft expand their strategic partnership, LinkedIn debuts Data Validation in its Sales Navigator and more customer experience news.
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8 Takeaways from the DX Summit 2019
CMSWire held its DX Summit 2019 in Chicago last week. Here are key takeaways.
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DX Summit 2019 Attendees Share Customer Experience, Marketing Challenges
We caught up with four attendees of the DX Summit to discuss marketing and customer experience challenges.
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Jonah Berger: Make Marketing Part of the Experience, Not an Interruption
Jonah Berger discusses what makes one customer experiences more engaging than another in this DX Leaders Interview
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Katrina Schiedemeyer: Develop Non-CX Talent as VoC Program Ambassadors
Katrina Schiedemeyer of Oshkosh shares her best-practice advice on building a VoC program and explains the complementary role employee engagement plays.
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Stephanie Moritz: Use Design Thinking to Become Truly Customer-Centric
Stephanie Moritz of the American Dental Association discusses the ADA's digital transformation journey and more in our latest DX Leaders interview.
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Francisca Hawkins: 'Employee Experience Cannot Be an Afterthought'
Francisca Hawkins of Philz Coffee discusses shaping digital products, the importance of employee experience in digital customer experiences and more.
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Kate Stewart: Build DX Teams Who Complement and Challenge Each Other
Kate Stewart of the CBC discusses personalization, migration challenges and the elements of successful agile teams in our latest DX Leaders interview.
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