Editorial
Research Report
The 2026 State of CX Outsourcing
Corporate leaders and HR professionals now face the challenge of creating cultures that meet the individual needs of multi-generational, diverse workforces, while also engineering this individualism to promote the achievement of their companies’ objectives.
Doing so means meeting each person where he or she is and putting plans in place for their development. Read more.
Here are some more of our favorites from the past week.
A Sample of Our Stories
Customer Experience
- Forrester Analyst: PaaS a ‘Revolution’ for Web Content Management
- AI-Fueled Storytelling Takes Customer Experience to the Next Level
- When 'Good Enough' Analytics Is More Than Good Enough
- How Machine Learning Uncovers Hidden Correlations for Marketers
Digital Workplace
- How You Can Benefit From Enterprise Social Middleware
- When You Favor CX Over Employee Experience, Everyone Loses
- Politics Are Taking a Toll on Workplace Productivity: Here's What to Do
- Collaboration's Fundamental Flaw? People
Information Management
- Intelligent, Cognitive, AI-Based Search: Reasons for Optimism
- In the Data-Driven Business Age, Storage Needs to Be a Priority
- A Risk Manager's Most Powerful Tool: The Word 'Why'
- Why US Companies Must Prepare for the EU’s New Data Security Laws
Featured Events
- Feb. 22 — [Earley Executive Roundtable] The Evolving Role of the Chief Data Officer
- March 2 — [Webinar] The New Rules of Employee Engagement
- March 7 — [Webinar] How to Simplify and Modernize ECM
- March 9 — [Webinar] User-Centric DX: Personas, Journey Maps & Design
- June 19 — Digital Workplace Experience 2017
Featured Research
- The Forrester Wave™: Web Content Management Systems, Q1 2017
- Build an Intelligent Workplace
- Forrester Research: How to Archive Personalized, Contextualized Web Experiences
- Selecting Today’s Enterprise Web Content Management System
- Online Commerce: Plotting a Course to Personalization
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