Editorial
Research Report
The 2026 State of CX Outsourcing
In the age of the connected, plugged-in worker, employee disengagement is actually getting worse.
And it's on their companies to fix this.
Jill Christensen spelled out these points in a CMSWire interview this week and will dive deeper at CMSWire and Digital Workplace Group's Digital Workplace Experience taking place June 19 through 21 at the Radisson Blu Aqua hotel in Chicago.
"Employee engagement efforts have failed over the past three decades because leaders continue to outsource [company] culture to HR," said Christensen. "HR hasn’t pushed back and has rolled out employee engagement like an initiative.
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