CXN Live: ROI in CX 2021


While the link between CX and enhanced business outcomes is not disputed, quantifying the direct link between investment and financial results has long been a challenge for CX practitioners. According to a recent CX Network survey 60% of CX experts doubt their brand’s ability to calculate the linkage between CX initiatives and business benefits, and 50% feel the pressure to prove ROI. This in turn poses problems for practitioners looking to develop a business case for further investment in CX initiatives.

Registration Details

Close Event

Add Calendar Event

We publish events relevant to our B2B technology audience. We do not publish unrelated events or webinars.

Contact Info

* required info

Event Details

Enter city name or 'online'
You may use HTML tags for style ("a","b","strong","em","i","u")