NiCE World London 2026

NiCE World London convenes CX leaders and AI practitioners for two days of keynotes, labs and panels on customer experience innovation.

NiCE World London 2026 runs July 1–2 at the Kensington Olympia. The two-day conference brings together customer experience (CX) leaders, AI practitioners and industry experts to examine AI-driven strategies and technologies shaping customer engagement.

The program includes keynotes, breakout sessions, hands-on AI labs and industry panels. Topics span agentic AI, workforce automation and CX innovation. The event also features customer case studies from organizations such as DHL, Sky and NHS Professionals, according to the organizer.

A live performance by British band Madness is scheduled as part of the event's entertainment programming.

NiCE World London 2026 Focus Areas

• Agentic AI and AI-powered customer experience — Exploring how autonomous AI agents reshape service delivery.
• Human-AI collaboration in contact centers — Examining how agents and AI tools work together to handle customer interactions.
• Workforce empowerment and operational efficiency — Strategies for augmenting employee capabilities and streamlining operations.
• CX innovation and digital transformation — Approaches to modernizing customer engagement across channels.
• AI-driven contact center automation — Applying AI to automate routine contact center workflows.

Who Should Attend NiCE World London 2026

The event targets professionals responsible for customer experience strategy, contact center operations and supporting technology infrastructure:

• CX executives — Senior leaders overseeing customer experience strategy and transformation initiatives.
• Contact center managers — Professionals managing day-to-day contact center operations and performance.
• IT professionals — Technology leaders evaluating and implementing CX and AI platforms.
• Workforce management planners — Specialists focused on scheduling, forecasting and operational efficiency.

NiCE World London 2026 Sponsors 

• Capgemini (Platinum)
• Concentrix (Gold)
• Orange Business (Gold)
• Deloitte (AI Village)
• Accenture (Green Village)

NiCE's Current Products & Platforms

• NiCE CXone — An enterprise AI platform spanning self-service, omnichannel contact center routing, workforce augmentation and interaction orchestration on a unified foundation.
• NiCE AI Agents for Self-Service — AI-powered agents that provide customer support across voice and digital channels.
• NiCE AI Agents for Proactive Engagement — AI-driven outbound engagement delivering personalized messages across digital and voice channels.
• NiCE AI Agents for Sales and Marketing — Automates sales and marketing workflows for faster lead qualification and personalized outreach.
• NiCE AI Agents for Process Automation — Reduces manual effort by automating internal business processes with AI.
• NiCE Knowledge Management — A centralized, AI-powered knowledge base supporting self-service and agent productivity.
• NiCE Omnichannel Routing — Routes customer interactions across voice, email, chat and social media channels.
• NiCE Orchestration — Manages and connects customer interactions across touchpoints for continuity and personalization.
• NiCE Workforce Management — Real-time monitoring, scheduling and performance tools for contact center teams.
• NiCE Interaction Analytics — AI-powered insights into customer interactions to identify trends and inform CX improvements.
• NiCE Quality Management — Automated call quality assessment and real-time feedback for consistent service standards.
• NiCE Performance Management — Tools for evaluating agent performance, coaching and continuous improvement.
• NiCE Recording Management — Secure, compliant recording storage with AI-powered analysis for quality assurance.
• NiCE Feedback Management — Collects and analyzes customer feedback from multiple sources for actionable CX insights.
• NiCE Copilot for Agents — AI in contact centers providing real-time assistance during live interactions to improve accuracy and efficiency.
• NiCE Copilot for Supervisors — AI-driven insights and recommendations for team management and agent coaching.