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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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Customer Trust Is the Currency of CX — Why Broken Promises Leave Scars
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Editorial
Four stages of transformation shown with orange paper: three crumpled balls on the ground and one paper airplane flying upward against a blue background, symbolizing progress and innovation.
Is It Digital Transformation 3.0 or AI Transformation 1.0?
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Feature
A group of identical glossy white robots with glowing blue antennae moves in formation on a reflective surface. One robot, accented in red instead of blue, stands out in the front row, symbolizing individuality or leadership among chatbots.
CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards
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A single person stands apart on an open expanse facing a large crowd of people clustered together, symbolizing leadership, influence and standing out from the group.
Why Great CMOs Act Like Orchestrators, Not Megaphones
Close-up view of a roulette wheel with the ball resting on the black number 8 slot, surrounded by red and black numbered sections.
Why Marketers Are the First to Bet Big on Agentic AI
Close-up of a conference table with a microphone, eyeglasses, pen, and paper in focus, with blurred boardroom participants in the background.
Is Your Board Ready for AI? Questions Every CX Leader Must Answer
US flag on the Robert Kennedy Justice Department Building in Washington DC.
Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?
Sign made out of grass that says, "INBOUND" in San Francisco for HubSpot's annual conference.
HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025
Selective focus on a USPS mailbox with a defocused FedEx mailbox in the distance. 
We’ve Lost Preview Text for Email. Are Subject Lines Next?
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Articles Tagged "Social Commerce"

Editorial
Article
Digital Marketing
Why Micro-Influencers Will Dominate Amazon Prime Day 2024
Feature
Article
Customer Experience
Retail Reinvented: The Path to Consistent and Personalized Customer Experiences
Editorial
Article
Digital Marketing
5 Must-Know Social Commerce Trends for 2023
Feature
Article
Digital Marketing
Social Commerce Is Finally Here
Feature
Article
Digital Marketing
Why Marketers Should Be Thinking About YouTube Hashtag Optimization
Feature
Article
Digital Experience
What Do Businesses Need in an Ecommerce Platform Today?
Feature
Article
Social Business
Laura Geller Wagers on Blucarat for Social Commerce
Feature
Article
Customer Experience
Social Commerce App Chirpify Looks to Second Screen
Feature
Article
Customer Experience
Report: E-Commerce Marketers Must Improve Social Engagement
Feature
Article
Customer Experience
Owned it Social Platform Aims to Improve Online Shopping Revenue
Feature
Article
Customer Experience
CloudCraze Brings E-commerce to Salesforce #dreamforce
Feature
Article
Customer Experience
Ondango Receives US$500K to Scale Facebook Shopping Platform
Feature
Article
Social Business
Gotradelive Brings Its Social E-Commerce Network to US
Feature
Article
Social Business
Gotradelive Builds a Social e-Commerce Network for SMBs
Feature
Article
Mobile
Thanksgiving Online Shopping Boosts Black Friday Numbers
Feature
Article
Customer Experience
Social Commerce Focused Sociable Labs Brings In US$ 7 Million
Feature
Article
Web Experience
IBM's Smarter Commerce Offerings Integrate the Social Channels
Feature
Article
Web Experience
Examining Facebook Social Commerce Trends, Data
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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