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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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NiCE Launches AI Ops Center for Enterprise CX Reliability
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From Static to Smart: Why AI Is the Next Frontier in CMS
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Genesys CEO Tony Bates on stage at his company's conference in Nashville in September 2025.
Genesys & Scaled Cognition Partner on Agentic AI for CX
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The CMO’s 2026 Roadmap: How to Turn LLM Visibility Into GTM Strategy
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Chief Customer Officer Challenges: From 'Mean Girls' Politics to Real CX Power
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Twilio Adds Data Tools for Enterprise Customer Engagement
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Inside CX Now: How Kustomer’s AI-Native Breakthrough Highlights Enterprise Readiness
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The End of Scoreboard CX: Why Customer Experience Needs Movement, Not Metrics
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Alexa, Meet ChatGPT: New Ecommerce Customer Experience Party Has Better Snacks
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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