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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
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Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Feature
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Editorial
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Your Marketing Strategy Is Just Boring
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Two vintage-style toy robots, one red and one teal, standing side by side against a plain white background, facing forward with mechanical details and antennae visible.
Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
A hand places a wooden block onto a stack of cubes featuring two silhouetted heads and a circular arrow symbol, representing alignment, communication and the continuous exchange of information between teams or stakeholders.
The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
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Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
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The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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Articles Tagged "Angela Ashenden"

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Employee Experience
Improving Employee Experience in the Hybrid Work Era: Blum's Story
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Collaboration & Productivity
Asynchronous: The New Trend in Collaboration
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Employee Experience
Microsoft Viva Marks Next Step for Employee Apps But Challenges Remain
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Employee Experience
Lack of Social Interaction Tops Remote Work Challenges
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Collaboration & Productivity
New Together Mode Shows Microsoft Teams Is in It to Win It
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Collaboration & Productivity
Slack and AWS Deepen Their Partnership, Bringing New Video Capabilities to Slack
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Collaboration & Productivity
Facebook's Workplace Enters Video Meetings Competition With Workplace Rooms
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Digital Workplace
Extended Reality: The Next Wave in Workplace Transformation
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Digital Workplace
Slack's Innovation and Momentum Continues Apace
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Collaboration & Productivity
Bots, Automation and Workflow Are Primed to Advance Workplace Collaboration
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Digital Workplace
Salesforce Embeds Quip in CRM Applications
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Digital Workplace
The Digital Workplace Hub: The Next Wave in Collaboration
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Digital Workplace
Slack–Atlassian Deal Marks a Turning Point in Team Collaboration Market
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Social Business
Are Bots Really the Next Big Thing?
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Social Business
Collaboration is an Inside-Out Exercise
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Social Business
Grab the Collaboration Bull by the Horns
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Social Business
The ROI Conundrum: Making the 'Impossible' Possible
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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