Articles
Tag: christine crandell
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How A(u)nti Spam and Uncle Privacy Are Upending Marketing
We pushed email marketing so far that over 20 states have introduced or passed regulations designed to control unsolicited digital interactions, spam and more.
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Content Is Dead and We Killed It
Brands are burned out from producing oceans of content. Customers are fatigued by the barrage of irrelevant and often low-quality content.
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Augmented Reality and Virtual Reality Deliver ROI via Efficiencies and Cost Reductions
VR and AR tools have graduated from gaming experiences to business experiences that positively affect the bottom line.
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What CMOs Should Tell Board Members (and What Boards Should Be Asking)
Marketers have an opportunity to help board of directors understand marketing and the right questions to ask — but most are missing out.
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How to Deliver Credible Marketing Pipeline Forecasts
Delivering credible forward-looking marketing-generated pipeline forecasts helps marketer's secure more funding and level the power equation in organizations
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The 4 Factors Defining Marketing’s Future
The question isn't how to fix marketing or how to optimize its ROI: the real question is how to deliver credible marketing-generated pipeline forecasts.
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Fix Your Marketing Data Problem So You Can Get on With Work
How to fix the growing data integrity problem.
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How to Get What You Want From Analyst Relations
It matters less what you say than what others say about your company or product.
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Want to Improve Customer Experience? Ask Your Customers for Help
Customer co-creation is a powerful technique through which customers and vendors can jointly work together to create value. I define this as “the purposeful action of partnering with strategic customers and employees to ideate, problem solve, improve performance and/or create a new product, service or business.
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It Takes a Network for CMOs to Stay on Top
Combine velocity and volatility with the 24/7 global business cycles and it becomes virtually impossible for any leader to stay on top of his or her game. For Chief Marketing Officers (CMOs), staying on top can spell the difference between success and failure, for them as well as their companies.
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Why the CX Discussion Keeps Returning to Culture
It's been interesting to watch customer experience mature. The customer experience concept was born out of work consultants did across disciplines, including marketing, operations and customer service/support. They recognized that by understanding the lifecycle expectations customers had around value, trust, engagement and products, businesses could improve their performance.
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Journey Mapping the Customer Experience
“‘We’re going to solve the customer experience problem’ is a hard sell to the C-suite,” said Miguel Quiroga, executive director of customer experience at Verizon. He went on to advise the audience at the Clarabridge C3 Conference on how to overcome that resistance.
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Addressing the Gap Between Marketing Automation and CRM
In this era of economic growth, the Sales Enablement Trends 2015 Report (registration required) by Qvidian was sobering. While B2B companies continue to grow at any cost, sales teams still struggle with quota attainment and can’t ramp up fast enough.
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The State of B2B Customer-Alignment Maturity
“If you don't know where you're going, you'll end up someplace else.” -- Yogi Berra This pretty much sums up the customer-alignment journey of most companies. Companies know their survival depends on aligning strategy, culture, partners and processes to their customers’ lifecycle expectations, but the end state is often fuzzy.
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