Articles Tagged "Contact Center"(Page 7)

Call Centers vs. Contact Centers: Understanding the Key Differences

6 Essential Call Center Agent Skills and Traits

7 Skills and Traits of an Effective Call Center Leader

Why Enterprises Are Turning to Contact Centers in the Cloud

What Is Predictive Dialing and How Can It Help Call Centers?

Expansion Joins WoodWing Group, LogMeIn Updates GoToConnect and More News

LogMeIn Targets SMB Market With GoToConnect Contact Center Updates

4 Reasons Why the Call Center Should Be Omnichannel

An Opportunity for Cultural Changes in the Contact Center

Where Self-Service Ends and Direct Customer Support Begins

Is Self-Service the Only Way to Save Money in the Contact Center?

Why Marketing Needs to Drive the Entire Omnichannel Customer Experience

Cisco Acquires BroadSoft for $1.9 Billion

How to Make the Most of Your Contact Center Data

Meet the New Telemarketing: Proactive, Positive and Personalized

Contact Center Shake-Up: NICE Acquires inContact for $940M

Genesys Update Works to Engage Your Customers

Modern Customer Service: Are You There Yet?

Kana Adds a Social Network to Its Call Center Toolbox

Verint Marketing Exec Calls Kana Acquisition a Game Changer

So Many Channels - and Customers Still Like the Phone

Omnichannel Service Takes the Whole Company

Kana Software Acquired by Verint for $514 Million

Oracle Updates Service Cloud, Releases Mobile Agent iPad App

Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution

5 Ways to Integrate Social Media into Your Contact Center

WEM: APAC Contact Center Industry Sees Sustained Growth, But Will Need to Evolve