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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

News Analysis

Digital Experience

Adobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?

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Interview

Customer Experience

Wine Pricing Yields Sour Customer Experience Grapes

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News

Digital Experience

Musk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'

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Digital Marketing

Marketing Reinvention: 4 Big Lessons Learned Over 4 Decades

Customer Experience

AI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer Experiences

Digital Marketing

Why Marketing Leaders Need to Harness the Power of AI Now

Customer Experience

How Amazon Prime Created a Bad Customer Experience for Everyone Else

Digital Marketing

Verified Social Media Profiles Won't Give Marketers a CX Boost (Not Yet)

Digital Experience

7 Things on Adobe's Innovation Radar You Should Know About

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Articles Tagged "Covid"

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Customer Experience
ICYMI: Predictive Analytics and CX, Chief Marketing Officer Priorities for 2022
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Customer Experience
ICYMI: Predictive Analytics and CX, Chief Marketing Officer Priorities for 2022
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Customer Experience
ICYMI: Predictive Analytics and CX, Chief Marketing Officer Priorities for 2022

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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Editorial Channels

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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