Articles
Tag: customer service 2.0
-
Social Distancing Has Raised the Bar for the Digital Experience
Companies that help customers navigate this crisis—even if it means creating brand new services—will be well-positioned to retain loyalty when all this is over.
Continue reading...
-
Get Satisfaction Raises $6 Mil., Rebrands, Brings on Key Hires
Get Satisfaction draws our attention today with a trio of announcements that can be summed up as rather sunny news for the "people-powered customer service" company. Here's the lowdown. Get Satisfaction is a platform designed to help brands build communities and relationships with their customers.
Continue reading...
-
How to Approach Customer Service 2.0
As Web 2.0 matures, the line between marketing and customer service is beginning to blur.Service mishaps and product breakdowns can no longer be swept under the rug.
Continue reading...
