Articles
Companies that help customers navigate this crisis—even if it means creating brand new services—will be well-positioned to retain loyalty when all this is over.
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Get Satisfaction draws our attention today with a trio of announcements that can be summed up as rather sunny news for the "people-powered customer service" company. Here's the lowdown. Get Satisfaction is a platform designed to help brands build communities and relationships with their customers.
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As Web 2.0 matures, the line between marketing and customer service is beginning to blur.Service mishaps and product breakdowns can no longer be swept under the rug.
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