Articles
Tag: customer success
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Gainsight Study Finds Investing in Customer Success Operations Supports Revenue Gains
Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals.
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Web3 Community Platform Metasky Nets $1.8M, Adobe Updates Sign, More CX News
Metasky raises $1.8 million for Web3 community development, Adobe updates CX and EX integrations and more news.
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Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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Why Marketers Need to Obsess Over Net Revenue Retention
Net revenue retention (NRR) is a key indicator of a company’s health and future potential, and investors (and the markets) obsess over it.
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So You Think You Have a Go-to-Market Strategy?
Next time someone tells you that a go-to-market strategy exists, here are some questions you can ask.
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5 Ways to Avoid Giving Your Customers a Skimpflation Experience
Supply chain woes and staffing shortages may be unavoidable but that doesn't mean you can't deliver great customer experience.
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4 Tips for Balancing Customer Experience and Fraud Prevention
Customers want great CX when transacting with companies, but they also want protection, creating a balancing act between CX and fraud prevention.
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Composable DXP: Is It Sales Jargon or Something More?
The term composable DXP is being used a lot lately, but what does it mean? Is it marketing jargon or something you should pay attention to?
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4 Self-Service Trends That Are Changing Customer Service
Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.
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Adobe Announces CDP Built for First-Party Data
Major brands, in partnership with Adobe, are set to deliver personalized customer experiences via Adobe Real-Time CDP, without the use of third-party cookies.
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A Look at What's Been Driving Top IT Support Requests During the Pandemic
What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests?
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Getting the Most From Your Customer Journey Maps
A customer journey map looks at all of the interactions that a customer has as they progress through their journey across all of the brand’s channels.
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To Team or Not to Team, That Is the Customer Success Question
Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing.
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With Consumer Habits Changing Again, Is it Time to Rebuild Your CX Roadmap?
With some light at the end of the COVID tunnel, consumers are beginning to change their habits once again. Is it time to rebuild the CX roadmap?
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