Articles
Gainsight released a study that found investing in customer success operations can lead to good things for CX professionals.
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Metasky raises $1.8 million for Web3 community development, Adobe updates CX and EX integrations and more news.
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CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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Net revenue retention (NRR) is a key indicator of a company’s health and future potential, and investors (and the markets) obsess over it.
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Next time someone tells you that a go-to-market strategy exists, here are some questions you can ask.
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Supply chain woes and staffing shortages may be unavoidable but that doesn't mean you can't deliver great customer experience.
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Customers want great CX when transacting with companies, but they also want protection, creating a balancing act between CX and fraud prevention.
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The term composable DXP is being used a lot lately, but what does it mean? Is it marketing jargon or something you should pay attention to?
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Customers often prefer to find solutions to their problems themselves rather than having to speak with a customer service agent.
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Major brands, in partnership with Adobe, are set to deliver personalized customer experiences via Adobe Real-Time CDP, without the use of third-party cookies.
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What has the ticket support call line looked like for IT leaders over the past year and how have IT leaders tackled these requests?
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A customer journey map looks at all of the interactions that a customer has as they progress through their journey across all of the brand’s channels.
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Having a group devoted to unconstrained listening, problem-solving and making improvements to ensure successful outcomes for each customer is a powerful thing.
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With some light at the end of the COVID tunnel, consumers are beginning to change their habits once again. Is it time to rebuild the CX roadmap?
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