Tag: cxmcommunity

Measuring Community Success: More Than Just ROI

Five Rules to Select the Right Online Community Platform

Customer Journeys: What Can Go Awry on the Path to Making Customers Happy

Weekend Reads: Mapping the Customer Journey, Bigger vs Better Data

Where's the ROI in Community?

The Five Point Plan for Customer Success without Boundaries

Designing for Community: Mastering the Art of Narrative

Weekend Reads: Customer Experience Needs Smart Technology, ROI of Engaged Employees

Tweet Jam Recap: Challenges + What Comes Next for Customer Communities #CXMChat

Tweet Jam Recap: The Purpose and Value of Customer Communities #CXMChat

Moving Across the Globe in the Name of Customer Community

Four Steps to Successfully Leading Today's Tribes