Articles
Tag: eim to cx
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How Modern Information Management Can Lead to Happier Customers
Most people don't think "information management" when they hear "customer experience." But in a world where fresh competition seems to emerge almost daily, the task of providing an exceptional customer experience demands a collaborative effort from every corner of the organization.
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Designing an Information Management System for Your Employees
In an ideal world, enterprise information management (EIM) systems provide every employee with a comprehensive view of all available information resources. But we don't live in an ideal world.
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