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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
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The VoC Confidence Gap Is Here — and Surveys Won’t Save You
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Editorial
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Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
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Editorial
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Why 2026 CX Will Look Nothing Like Today
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A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
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Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
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CX Has Entered the Age of Capital Discipline
Two SharpenCX team members stand at their booth during the Opkalla Tech Summit in Charlotte, smiling and wearing branded black polos with orange lanyards. Their display table features laptops, product materials and a monitor demoing Sharpen’s cloud CCaaS platform as attendees network in the background inside a brick-and-glass event space with large chandeliers.
SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation
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Articles Tagged "Enteprise 2.0"

Feature
Article
Social Business
The Future of Social Business is Paved with (Good) Intentions
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Article
Social Business
SaaS Flattens the World, and the Enterprise #e2conf
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Article
Social Business
Box, GoodData Partner For Collaboration Monitoring App, Turn Big Data Into Cash
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Article
Social Business
2013 Predictions: The Changing Needs of the Mobile, Social Business
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Article
Information Management
What SharePoint Means for Business? Pundits Weigh In #SharePointSym
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Article
Customer Experience
Journal from an Intranet Voyage: Assembling the Crew
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Article
Social Business
Interview: NewsGator's J.B. Holston on Being a SharePoint Partner, Future of Collaboration
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Article
Social Business
Journal from an Intranet Voyage: Tents and Timing
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Article
Social Business
Journal from an Intranet Voyage: Changing the Conversation
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Article
Mobile
Windows Phone 7's Mango Update Hits RTM, Launching September
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Article
Enterprise 2.0
Google Takeout: Backup Your Data Across all Google Servers
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Article
Enterprise Collaboration
Socialcast Reach V2 Enhances Embedded Business Activity
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Article
Enterprise 2.0
RIM Hopes to Boost Upcoming Tablet with Office 365 Integration
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Article
Enterprise 2.0
Enterprise 2.0 Roll-up: It's a Mobile, Mobile World
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Article
Enterprise Collaboration
Facebook Co-Founder Socializes Task Management with the Release of Asana
Feature
Article
Information Management
CouchDB Is No NoSQL Database
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
The CX Leader of 2026 Isn’t Who You ThinkWhy as a VP of Marketing I'm All in on Artificial IntelligenceTypes of Social Media Influencers: Mega, Macro, Micro and Nano Agile vs DevOps: What's the Difference?CX Has Entered the Age of Capital Discipline6 Marketing Technology Trends to Watch in 2026
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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Privacy|
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Sitemap|
Advertising