Articles
Tag: envision
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When a Customer Calls: Optimizing the Customer Experience Across All Channels
As we wrap up our month-long focus on the customer life cycle experience, we’re reminded of how conventional methods of customer service have had to shift their goals, pushed by the convenience of social technologies for customers to ask questions, lodge complaints and seek more information from brands.
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Use Social CRM to Optimize Customer Experiences
How can companies use internal tools, like customer relationship management and performance management systems to improve the way customer service is delivered? Creating the Universal Customer Experience Previously, Envision shared with us ways to integrate social media into your contact center and we turned to them once again to shed
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5 Ways to Integrate Social Media into Your Contact Center
It’s no secret that a company’s customer service has expanded past its call center and into the land of social media. And while there are lots of tools you can use to help you successfully integrate social media activity into your customer service, it’s important to first figure out
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Better Call Centers: Envision Centricity Upgrade Aims for Improved Customer Service
Do you prefer instant messaging with a customer service rep over trying to make contact on the phone? If you do, it's probably due to the generally poor perception of many a call center's service.
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