Articles
Tag: experience
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Communications Provider Staffbase Acquires Valo Solutions
Finland-based Valo Solutions is a specialist in employee communications in Microsoft 365, SharePoint and Microsoft Teams.
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Unlocking the Power of Conscious Inspiration
We have inspirational moments daily. These moments often turn into experiences and interactions we have with brands.
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How Should You Measure Employee Engagement in Remote and Hybrid Work?
Enterprises looking to effectively measure and manage employee engagement should use the same metrics across the board. Here's why.
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A Workplace Survival Guide for 2022
We made it to December. Let the 2022 tech prophecies begin.
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8 Tips to Build a Winning Customer Experience Strategy
A thoughtful, dynamic CX strategy is critical to the success of any organization’s CX effort.
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Mobile Experience Platform Judo Announces $3 Million in Seed Funding
Mobile experience platform Judo announced $3 million in seed funding last week, as the company says it sees growing demand for its platform in new markets.
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CX Decoded Podcast: Holly O'Neill of Bank of America on the Great Pillars of CX
The latest CX Decoded Podcast features Bank of America customer experience professional Holly O'Neill discussing great pillars of CX.
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Holiday Crunch Time: 5 Tips for Better CX and Support
CX teams will be under pressure to deliver great CX this holiday in a challenging time. Here are some tips to help you get it done.
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How Has Brand Culture Changed in the Post-COVID World?
Now that vaccinations are commonly available and lockdowns are rare, how has brand culture changed in the post-COVID world?
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Creating an Agile Customer Data Strategy
There are three components of an agile customer data strategy that will ensure you are set up for success both now and into the future.
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Frugal Data: Heavy Data Is a Heavy Polluter
We need a new culture when it comes to data. One that is conscious that one less byte is one less unit of energy, one less piece of stress on a physical device.
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ICYMI: Low- and No-Code App Explosion, Measuring Customer Centricity
Missed something last week on CMSWire.com? We've got you covered as we recap some of our top stories from last week.
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OpenText Acquires Zix, Verbit Raises $250M & More News
Another busy week of news in digital marketing and customer experience, as we head into the Thanksgiving break.
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6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.
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