Articles
Tag: experience
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ICYMI: Chief Data Officer Priorities, GPT-3 vs. AGI, More
Catch up on the articles you may have missed from the week of Sept. 13.
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Customers Want You to Take the Lead. Here's Why
When you partner with customers on achieving outcomes, they will follow your lead — and you’re in a position to win together.
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Snowflake Sets Record IPO, Oracle Updates CX Service and More DX News
In this week's DX newsbyte, cloud data platform Snowflake comes out with a record-setting IPO,Oracle updates it's CX service, Arm acquired by NVIDIA and more.
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Getting Started With Voice? Think Mobile
Most companies already have mobile apps or websites, and so “putting a mic on it” is not a significant investment.
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Using Social Media To Build Human Connections With Your Customer
Your customers crave a human connection. Is your business delivering? We asked experts for thoughts on creating better customer relationships via social media.
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Yaron Morgenstern: Digital Customer Experience Is all About the People
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
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Reinvesting in Your Research and Development
How can we get back to making better strategic decisions about product and service direction?
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GPT-3 Is Impressive, But it Isn't Artificial General Intelligence
GPT-3 represents a massive achievement from OpenAI, but any thoughts that it is the path forward to AGI should be put to rest.
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Why Your Company Should Start a Newsletter
Newsletters are distinct from other forms of email marketing. Here's some advice for companies looking to start their own.
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The Road to Recovery Is Paved With Data
Unleashing data’s value and ensuring its quality for competing on customer experience is more important than ever.
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Why Should IT Care About Customer Experience?
CX encompasses the entirety of a customer’s interaction with your business. Serving the entire customer journey needs to be a priority for IT teams as a result.
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ICYMI: Work From Home 4Eva? IT and Employee Experience Reckoning and More
Catch up on all the articles you might have missed from the week of Sept. 6.
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Sprinklr Raises $200M at $2.7B Valuation, Bloomreach Integrates with SAP, More News
Sprinklr valued at $2.7 billion following a $200 million funding round, Bloomreach and SAP Commerce Cloud partner and more customer experience news.
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'The Hype Machine': A Warning for Our Times
“The Hype Machine” by Sinan Aral should scare any technology leader, user of social media technology or citizen within a democracy.
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![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?mw=155&mh=117)
