Articles
Tag: experience
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How HR Can Up Their Tech Prowess
HR can lead the way in initiatives that can have a meaningful enterprise impact. Don’t leave technology to the technologists — be sure your voice is heard.
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Terminus Raises $90M, Jellyfish Acquires Five Companies & More CX News
This week, leading our customer experience and digital marketing news byte, Terminus raises $90M for its ABM platform, Blueshift Raises $30M and more.
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Employee Appreciation Day Is March 5: How Will You Celebrate?
While we should celebrate our employees every day, here are five simple, high-impact ways you can show your employees you care on March 5.
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Getting Started With Designing Effective Conversational AI
Designed well, conversational AI delivers seamless customer experiences. Designed poorly, conversational AI can result in frustrated customers.
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How Content-Driven Experiences Can Help Brands Succeed in D2C
Direct-to-consumer isn’t just for D2C-native brands anymore.
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What Can Innovative Experience Leadership Deliver in 2021?
How can leaders deliver exceptional, engaging brand experiences in 2021 — especially after so much disruption over the past year?
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How to Unleash Your Omnichannel Content Strategy
Technologists already understand how structured content facilitates better omnichannel experiences. Now it’s time for marketers to help realize its potential.
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Is Viva Topics the World’s First Topic Computing Solution?
Solving workplace information overload is bit of a grail for organizations. Will Viva Topics break the logjam?
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Can Employees Get the Job Done on Their Mobile Devices? And Should They?
With more people working remotely, many workers are turning to mobile devices, but are they effective and should workers use them to meet business goals?
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What's the Difference Between a CRM and a CDP? And Why You Should Care
While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know.
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Web Design: Where's the Happy Medium Between Too Much and Not Enough?
Designing a website can at times feel like the story of Goldilocks and the three bears.
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CX Decoded Podcast: Marketing in a Cookie-Less World
In our latest CX Decoded Podcast, we discuss how marketers can adapt to the inevitable demise of cookies and the move to first-party data strategies.
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What's on the 2021 Digital Workplace Vendor Roadmap?
We caught up with some digital workplace software vendors to discuss 2021 enhancements and new developments.
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Immersive Experiences: Be There or Be Left Behind
The customer experience environment was already beginning to be defined by a continuous state of rapid evolution. COVID-19 simply accelerated this trend.
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