Articles
Voice of Customer (VoC) programs have been shown to improve the customer journey, but only when brands use VoC metrics to obtain actionable insights.
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As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded.
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Capturing the voice of your customer isn’t just about metrics, it’s about the stories behind the metrics.
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Part-time and contract workers are a growing segment of the workforce. Just because they're not sticking around doesn't mean you can ignore their loyalty.
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Collecting feedback is just one part of the process. What’s more important is what you do with the data.
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Employee feedback is the key to improved employee experience but it's not as simple as sending a survey. Here are some tips.
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We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business.
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Striving to Increase trust, reducing marketing noise, a renewed focus on UX: just a few ways businesses see CX changing in the near future.
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Most companies understand that customer experience has a dramatic impact on their business, but many fail to consider the impact of employee experience.
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Businesses owners can collect all the customer feedback they want, but it's all for naught if the information collected goes unused.
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Gartner recently found those companies that collect more customer data outperform their competitors. But clearly collection alone won't do the trick.
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Despite the challenges, it’s in an organization’s best interests to measure and adjust the user experience throughout the entire development lifecycle.
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Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Strategies to amplify your employees’ voice and create a more collaborative company culture that actively encourages and listens to employee feedback.
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