Articles
Tag: feedback
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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Microsoft Looks to Drive More Benefits From Dynamics 365 Voice
As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.
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What Lies Ahead for Voice of the Customer Initiatives
Four ways company executives expect VoC to continue to evolve in the next couple of years.
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How to Understand Customer Churn When There Is No Return
Is a one-time visitor valuable?
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A Look at the Way Organizations Are Using Voice of the Customer
VoC programs are evolving from basic survey and customer feedback programs to more comprehensive programs that companies are using in a variety of ways.
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Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives
VoC is a way that brands are able to understand how their customers feel about the brand. Here are four tips to improve the effectiveness of your VoC program.
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What Every Host Company Should Bring to a Customer Advisory Board Meeting
Companies who host customer advisory boards (CABs) should always bring certain key items to their gatherings (whether in-person or virtual).
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Managing the Hybrid Workplace: Set Your Company Up for Success
For most companies, offering flexible work arrangements is no longer a perk, it’s a requirement.
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Coveo and VHT Make Acquisitions, HubSpot Updates Its Suite & More CX News
Covering the news of the week in customer experience and digital marketing software news, leading with Coveo's acquisition of Quibit.
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Customer Experience, in the Palm of Your Customers' Hands
Three surefire ways to understand your mobile app experience and, ultimately, lower your uninstall rate.
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Qualtrics Announces Upcoming Release of Experience ID
Today Qualtrics announced the upcoming release of Experience ID, the company’s newest addition to its Experience Management (XM) operating system.
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How to Choose the Right Sample for Your Customer Experience Projects
Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization.
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Customer Experience Starts – and Stops – With Emotions
Making an emotional connection with customers can be difficult, but it’s worth it. Here's how to get started.
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