Articles
Tag: feedback
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SurveyMonkey Acquires GetFeedback, Stratifyd Earns $10M and Other CX News
SurveyMonkey Acquires GetFeedback, ProKarma Acquires Connective DX, Beynd nets $2M in seed funding and other CX News
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Why Software Vendors Need to Take Social Proof More Seriously
Social proof is vital for driving sales in highly competitive B2B industries, but only one in five companies are actively using reviews to build social proof.
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Why Feedback Is Key for Mental Health in the Workplace
If people work in environments where there is little trust, or no psychological safety, it’s unlikely that individuals, teams or companies will thrive.
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What Do Your Customers Really Think of You?
What do your customers think of you — and more importantly, what are you going to do about it?
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The Virtuous Cycle of Customer Feedback
We need to set a foundation to ensure we can effectively leverage the overwhelming volume of data, draw truly meaningful insights and continuously adapt.
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Can VoC Data Easily Integrate With Customer Data Platforms?
How can you make data from voice of the customer programs and customer data platforms work together?
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The Art of Creating Customer Surveys They Will Answer
Effective customer surveys share some common traits: they're clear, concise, focussed and more.
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3 Tips for Project Managers to Manage Input From Multiple Stakeholders
Any project with multiple stakeholders can be difficult to manage but transparency and making expectations clear can help ease the burden.
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Customer Feedback Drives the Agile Organization
An agile organization remains open to, responsive to and recognizes the value of customer feedback.
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5 Voice of The Customer Program Examples In The Wild
We asked brands from different industries to share their stories about how VOC programs have helped impact their products, services and business.
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What is a Net Promoter Score? And Why You Should Know
Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question.
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10 Common Voice of the Customer Mistakes
Your Voice of the Customer (VOC) program may be well-intentioned, but often fall prey to common missteps. Here's how to avoid those mistakes.
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Your Customers Are Speaking: Are You Listening?
Here are steps that companies can take to ensure that they take action in response to the feedback they get through voice of the customer programs.
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The Customer Is Always Right, Right?
The voice of the customer does not always tell a company what it needs to know. Here are some reasons why that can happen.
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