Articles

Tag: general motors

  • How to Improve Customer Service Delivery

    How to Improve Customer Service Delivery

    General Motors is 107 years old, but its social program is very 2015, thanks in large part to Whitney Drake. She’s social strategy and care leader at the Detroit-based automotive giant.

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  • Listening Makes Technology (and Stuff) Work

    Listening Makes Technology (and Stuff) Work

    Meg Bear, group vice president of Oracle Social Cloud, uses an interesting term when she discusses the role of listening in the customer relationship: humility. The term doesn't come up often when discussing enterprise software, but Bear stands behind it as being a catalyst of a customer-centric business.

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  • What CX Experts Learned This Week #OOW14

    What CX Experts Learned This Week #OOW14

    After 300 sessions revolving around the customer experience at Oracle OpenWorld, a panel of senior practitioners today tried to summarize what they learned about social media, marketing and sales.

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