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Tag: holger reisinger

Flexible Work Is the Future: Is Your Organization Ready?

Holger Reisinger | Aug 21, 2020

Now's the time for businesses to review the ad hoc or ramshackle approach they took to remote work to set their employees up for long-term success.

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Don't Bet on the Bots, 4 Ways to Keep Customer Service Human

Holger Reisinger | Oct 30, 2017

Chat bots aren’t bad news for customer service, but if you leave important human touch points entirely in the hands of AI and machine learning, problems will arise. The biggest drop in the American Customer Satisfaction Index since the mid-90s happened between 2013 and 2015, suggesting that businesses need more

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Tag: holger reisinger

Flexible Work Is the Future: Is Your Organization Ready?

Don't Bet on the Bots, 4 Ways to Keep Customer Service Human