Customer ExperienceCMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.NewsDigital ExperienceMusk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'Read nowEditorialDigital MarketingMarketing Reinvention: 4 Big Lessons Learned Over 4 DecadesRead nowEditorialCustomer ExperienceAI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer ExperiencesRead nowDigital MarketingWhy Marketing Leaders Need to Harness the Power of AI NowCustomer ExperienceHow Amazon Prime Created a Bad Customer Experience for Everyone ElseDigital MarketingVerified Social Media Profiles Won't Give Marketers a CX Boost (Not Yet)Digital Experience 7 Things on Adobe's Innovation Radar You Should Know AboutCustomer ExperienceExamining the Current State of Consumer Data Privacy LegislationLeadershipWhat I Learned About Learning From Career FailureExplore Customer Experience