Articles
Martin White raised some important points in his recent CMSWire article on high quality enterprise search.
Users rightfully expect highly relevant results from enterprise search — an expectation shaped by their experiences with internet and e-commerce search such as Google, Bing, and Amazon.
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A search vendor claimed that tuning ranking algorithms would dramatically improve search quality during a recent presentation. This, in the view of the vendor, would transform the accuracy of the results.
Luckily, the presentation was over the phone and I was on mute.
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