Articles
Tag: information quality
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Accurate Enterprise Search: Practical Ways to Improve User Experience
Martin White raised some important points in his recent CMSWire article on high quality enterprise search. Users rightfully expect highly relevant results from enterprise search — an expectation shaped by their experiences with internet and e-commerce search such as Google, Bing, and Amazon.
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In Enterprise Search, High Quality Trumps All
A search vendor claimed that tuning ranking algorithms would dramatically improve search quality during a recent presentation. This, in the view of the vendor, would transform the accuracy of the results. Luckily, the presentation was over the phone and I was on mute.
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